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Alexa does not discover any Fibaro devices


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Since a few days the Alexa app does not discover any of the Fibaro devices. I removed all devices and disabled and re-enabled the skill linking to my Fibaro ID but still the devices are not getting discovered

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Hi, I have a similar issue to this, everything was working great until my ISP decided to upgrade the firmware in my router without telling me! After rebooting the network everything is working fine. The only issue is Alexa is not 'controlling' either via voice or smart device (Echo Show) any Fibaro device. Instead in the Alexa portal I see device unresponsive. I have tried unlinking and relinking, but this has not made any difference.  I cannot see anything in the Fibaro dashboard to enable Fibaro for Alexa but not A.Socha comment check 'settings for integration in home.fibaro.com' Please can you be more specific and enlighten me, I am using an HC3? Everything had been working well till this happened. 

 

 

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First check is your HC3 got connection with our servers

Go to hoem.fibaro.com and check is gateway is "online"

if you are there please check is integration is active on that HC3

Unlink and delete all fibaro devices from amazon app

Link and do discover after 40s you schould saw device in Amazon

 

if that will not work please contact with our support we will check logs what is the reason why it is not working

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Apologies for the delay in replying only just been able to get time to carry out your suggestions!

 

My HC3 does have a connection to your servers.

The Gateway (HC3) is online

** Not sure what you mean by checking integration is active on the HC3 ** Where abouts and do you mean Fibaro integration?

I unlinked all my Fibaro Skill and then removed all my Fibaro devices in the Alexa app.

I then re-linked the Fibaro app in Alexa app and then asked Alexa to discover devices.

 

Alexa has not discovered any of my Fibaro devices. 

So I need to contact support? 

 

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2 godziny temu, Grizzly napisał:

Apologies for the delay in replying only just been able to get time to carry out your suggestions!

 

My HC3 does have a connection to your servers.

The Gateway (HC3) is online

** Not sure what you mean by checking integration is active on the HC3 ** Where abouts and do you mean Fibaro integration?

I unlinked all my Fibaro Skill and then removed all my Fibaro devices in the Alexa app.

I then re-linked the Fibaro app in Alexa app and then asked Alexa to discover devices.

 

Alexa has not discovered any of my Fibaro devices. 

So I need to contact support? 

 

go to home.fibaro.com

login using your Fibaro ID

on list you will see your HC3 with information is it online or oflline

you will see status of integration there

obraz.png

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Hi, Yes, I did go to this screen (I normally always log on to my HC3 using ip address and admin password). However, logging on with my username and password takes me to the screen as in your screen shot.
 

I can see integrations are active.

 

Is this something for support? anything else I could try?

 

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Hello everyone. It also happened to me for 3/4 days that Fibaro did not speak to ALEXA. I thought it was a consequence after installing Google Home. Today, however, I tried to revert to a previous firmware version 4.540 and everything worked again. The strange thing is that the problem was given after 10 days and not immediately.
I had the same problem with Google Home.

Edited by alsazio1
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Good evening
I wanted to join the chat to say that both alexa and google cannot find my account, tonight using the fibaro ID from pc does not connect (error 403) also the android application shows me my hc2 but I cannot see anything .

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Hi,

 

Same here: cannot get any Fibaro device listed on my Alexa setup nowadays.

 

I had the devices listed a few months ago, and have been able to turn on / off some Fibaro devices through Alexa.  A few days ago, I added a new device to my HC2.  I've been trying to get it listed on Alexa since - with no luck.  At some point, I deleted all the devices listed on my Alexa account, and haven't been able to get a single device listed since.

 

Could you please check the logs on your side, and let me know how to get it working?

 

TIA

 

---

David

 

PS: got another issue, don't know if it's related.  Home Center apps doesn't appear on my iPhone Shortcuts app.

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Hi,

 

Same here: All my devices were not connected anymore in Alexa but working fine in Fibaro app and admin.

 

I had the devices listed for few months, and have been able to turn on / off Fibaro devices through Alexa.  
A few days ago, all devices were not reachable. I removed the skill, added it back, without success, still unreachable. I removed all devices and now when discovering devices it don't see any new devices...

 

Could you please check and let me know how to get it working?

 

Bruno

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