Can I restore dead HC2 back up to HC3 device?

[Nikola 1]

My HC2 died and couldn't wait to ship to Poland for repair so decided to get a new HC3 instead.

Since HC2 is dead, I can't do the suggested "Transfer configuration" but was interested to know if I will get access to the HC2 cloud back ups when I add the new HC3 to my Fibaro ID? And if I do see those back ups, is it safe to upload/restore them to the HC3?

 

Thanks!

Edited October 3, 2020 by Nikola

[RH_Dreambox 180]

@Nikola

Have you tried starting your HC2 without the recovery stick? After version 4.5XX it is no longer used and should be removed.
If your HC2 goes out during start-up, or is unable to start, the power supply may be defective. Test with another (12V 4A min.).

[Nikola 1]

18 hours ago, RH_Dreambox said:

@Nikola

Have you tried starting your HC2 without the recovery stick? After version 4.5XX it is no longer used and should be removed.
If your HC2 goes out during start-up, or is unable to start, the power supply may be defective. Test with another (12V 4A min.).

 

Yes, the HC2 is confirmed dead, technical support couldn't bring it back to life either, but my question was if I can restore the HC2 cloud back up to HC3 and I did succeed with that mission this weekend.

Technical support has made my HC2 cloud back up as an artificial donor and when I connected the HC3 I was able to see it and restore it. 

[SmartHomeEddy 878]

2 hours ago, Nikola said:

when I connected the HC3 I was able to see it and restore it. 

 

I can't imagine it will work, to use a HC2 backup on a HC3, did it?

[Nikola 1]

6 hours ago, SmartHomeEddy said:

 

I can't imagine it will work, to use a HC2 backup on a HC3, did it?

Yes, it worked flawlessly, just as advertised - transferred everything (rooms and devices) except the scenes. I only had to wake up some (not all) battery powered devices.

[lasmartuser 2]

I try to manual upload back up of HC2 to HC3 but it gives error after uploading it locally from my pc. Any ideas for this?

[Nikola 1]

18 hours ago, lasmartuser said:

I try to manual upload back up of HC2 to HC3 but it gives error after uploading it locally from my pc. Any ideas for this?

I don't think you can upload it manually, please check the migrating to HC3 instructions, it has to be arranged through the migration tool available on your Fibaro ID profile.  

[PaulCo 0]

I have the same situation: HC2 died. No way to revive. Ordered an HC3 that will arrive tomorrow. 

 

So what's the conclusion? Is there a way, yes or no, to restore a configuration on an new HC3 if the HC2 is dead?

 

Thank you

[Nimz20 0]

Sorry to bump this thread but i'm in a similar situation

 

Are the backups saved to cloud restorable between different Home centers? (HC2 to HC3)

 

Thanks

[jwi 53]

Recovery is only possible via the cloud. HC2 and HC3 must then have valid backups in the cloud and be accessible via the same Fibaro ID. Or open a ticket with support.