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@m.roszak  @A.Socha

Sirs, what i should pass to your developers for fixing annoyed issues

 

[14.04.2021] [13:44:00] [ERROR] [QUICKAPP1949]: QuickApp crashed
[14.04.2021] [13:44:00] [ERROR] [QUICKAPP1949]: Unknown error occurred:
[14.04.2021] [13:45:00] [ERROR] [QUICKAPP1949]: QuickApp crashed
[14.04.2021] [13:45:00] [ERROR] [QUICKAPP1949]: Unknown error occurred:
[14.04.2021] [13:46:00] [ERROR] [QUICKAPP1949]: QuickApp crashed
[14.04.2021] [13:46:00] [ERROR] [QUICKAPP1949]: Unknown error occurred:

 

 

PS: @m.roszak

please bear in mind that it's not a solution

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  • 31 minutes ago, A.Socha said:

    feel free to report it on [email protected], they will take logs to have more data why it crash

    witam. are you sure what this task for support.

    IIRC in Fibaro support ([email protected]) guys who can only drive someone up the wall over something, hassle or annoy or pester someone to no end as for me as developer.

    it doesn`t know differences between HC2 VD and scene.

    no. thnx. look like you send to Coventry me.

     

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    We invest a lot of in support now, These are people with technical majors. Now you can meet our installers on our support too.

     

    Of course, not all of them are programmers, but they know how to set up an internal ticket and what data to collect from the client's gateways. You can make their job easier by giving them items that they will copy into an internal ticket.

     

    Submissions that go directly to developers are reserved for a group of testers who often test unofficial versions.

     

    I don't work as a developer or support person myself, I try to help outside of my work time if possible

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