My homcenter 3 dosent respond on the Z-wave chip is dead ?

[Ekenswe 22]

My homcenter 3 dosent respond on the Z-wave chip is dead ?

nothing happens no turning on and off 

i send a support mail to fibaro but no help

[tinman 1,028]

- make cloud backup

- probabl not bad idea to make local backup as well and to download it to your PC

- boot to recovery

- restore factory default

 

once this done, try to exclude one mains powered device. If that works, something wrong with your installation, so you might then restore the cloud backup and wait till support take a look on it.

[Ekenswe 22]

hi ty for you help but a have done that 

but still its same 

hi ty for you help but a have done that 

but still its same 

2 days no light ?To fibaro number 56374

[Ekenswe 22]

Fibaro I really need help 

A send you support ticket 

[tinman 1,028]

if that's urgent, you should try via phone

 

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[Ekenswe 22]

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Edited May 5, 2021 by Ekenswe