HC3 needs to be rebooted every few days

[Hamashwan 0]

We have a HC3 in the office and every week it stops working and needs to be rebooted 

Is this a problem anyone else is dealing with? Are there any solutions more permanent than having to reboot every time?

[VascoFilipe 11]

I have that necessity also. Some scenes stop to work, interections with devices get pretty slow... I end up rebooting it.

[PerABa 0]

Check the RAM. It looks like it is building up and when/if it uses more than 90-95% the hub starts to get problems. This happens all the time in my HC3. A reboot removes a lot of the RAM used, but after the reboot it immediately starts building up again. I have to perform a reboot approx. every third week because of this. With the former firmware this problem was much bigger (I had to perform a reboot every second day), but it is still far from solved.

Edited June 22, 2021 by PerABa

[ChristianSogaard 71]

Quickfix - is Backup, and deselecting "Save the contents of History" - and then restore

[Sjakie 156]

@ChristianSogaard, regretly this will not help me.

I have the same issue RAM is building up not as bad as in previous firmware>>Ticket to Fibaro created.

//Sjakie

[ChristianSogaard 71]

2 minutes ago, Sjakie said:

@ChristianSogaard, regretly this will not help me.

I have the same issue RAM is building up not as bad as in previous firmware>>Ticket to Fibaro created.

//Sjakie

I heard that whole development are working to find the memory leak - so I cross my fingers

[Sjakie 156]

Guys< try this it works for me!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Make a backup without history>>>>>> ckeck memory usage

Restore this back up>>>>>check memory usage

Be surprised!

 

My memory usage was climbing from 28% into 54%

Now I am back on 28%

Thanks to Michał  his tip

 

//Sjakie

[SmartHomeEddy 1,005]

That is like deleting your history (also possible from the API) 

[Sjakie 156]

Eddy yes and no!

Before I did as discribed before I deleted history with API no difference 50% Memory in use.

Now 30% in use and on the total 46% free

Just try it by yourself

Succes,

//Sjkaie

 

[SmartHomeEddy 1,005]

No, I like my CPU and Memory hot ?

[Poom 7]

I have to reboot every one to two days too.

[A.Socha 133]

@Poomplease create ticket and let support analyze it

[Forall 2]

I actually put a mechanical timer on the power supply and turn my HC3 of a couple of minutes every night to reboot it or else it craches it was the same with my HC2

[tinman 1,070]

4 hours ago, Forall said:

mechanical timer on the power supply

 

another one "deviation"? ... anyway, as long it works^^

[Poom 7]

@A.Socha Most of the time I restart because it lost connection with the slave gateway and cannot control any devices connected to the slave gateway.  However, in the connect gateway setting page, everything looks normal (the slave gateway stated connected).  This happened randomly every 2-3 days.  Is it the know issues of the firmware or it only happen to me?  Do I need to create ticket?

[texan 5]

Have same problem, and have to use the Quickfix - is Backup, and deselecting "Save the contents of History" - and then restore.

 

Open a support ticket to Fibaro.

[torkel 0]

does anyone have a fix solution for this issue? i have also the same issue 

[instelsat 0]

Ja też posiadam taki sam problem czy to wiąże się z bardzo dużą ilością informacji zapisywanych w historii ? Jak zoptymalizować taki problem ?