Picture-Error

[Guest kallecux]

Hello Intercom users!

 

For some time now I have had the following problem:

 

The intercom app shows a normal picture of the house entrance.

When I pick up the receiver in the intercom app, the following display is displayed.

 

Firmware intercom: 4.1.5_88
Hardware: 200000
App version: 1.4.2

 

When I hang up the normal picture is there again.

Rebooting does not fix the problem.

 

Any hints?

 

Greetings Karl Heinz 

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[m.roszak 544]

Please contact support, this looks like a HW issue not related to APP or device firmware.
 

[Ekenswe 23]

its same for me

[Ekenswe 23]

My store send me a new one test tomorrow 

 

[Ekenswe 23]

I got mine today it’s same but when I go from 

medium too hd it’s working great but it’s not working in mediums setting 

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at 

[Guest kallecux]

Hi @Ekenswe - you are right, i also have to aktivate HDR - now it is working again! Thanks for your tip. 

 

And this is the answer from the fibaro support:

"In this case I suspect damage of Intercom.

In this situation I propose you sending device to warranty service for verification and repair......."

 

This is not OK! 

I think that the manufacturer of such an expensive device should know something like that! I'm disappointed!

Greetings Karl Heinz