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Every x days "Home Center Lost Connection to Fibaro Cloud"


James T Fletcher
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Hi all,

 

I am growing frustrated with HCL as it seems it is continually losing connection, even though the network is active. Trying to access via IP also fails, and the HCL3 shows just a red light. It also doesn't failover to the backup network. When restarted I can reach the device.

 

I wonder if this is an feature by design when you've reached the limits of the HCL3? I currently have 41 devices and 20 scenes which max out the box.

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Looks like HC3L has problem with AX73 and auto channel/bandwidth option enabled. I selected specific channel and bandwidth and now gateway has been working stable for 24 hours. Previously once/twice a day there was connection loss (red light without wifi ap signal). I have dozen devices connected to router and only Fibaro is problematic.

Edited by lecter69
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Hi,

 

It's wifi problem.

I had same problem with Huawei b818 4g router and HC3L.

I connected to another wifi access point (TPLink AX55) and it's been stable some days now.

 

If you see red light, just check for new wifi networks, HCL with your serial will appear - then you have similar(low wifi signal or doesn't like your access point ) problem.

 

 

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Hello

 

We sent this email from Cloud when we lose connection to hub on higher time then 2h

 

It is situation when we got settings that device use remote access but for some reason is despair. The most common problem is no power, no internet

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On 2/10/2022 at 3:30 PM, lecter69 said:

Same problem here with my new TP-Link AX73. There was no problem with previous C7.

I have the same problem with the same router. I have to restart HCL manually. 

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It happened to me today, but I use TP-Link Deco M4 (AC1200). HC3L firmware version 5.110.15.

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Posted (edited)

The problem still exists. After several days HC3L loses wifi connection - red led is blinking (internet connection, router, and all other network devices are fine at all the time). Restarting HC3L or router helps for another several days. My router: TP-Link Archer C8.

 

Edit:

Hint for Fibaro engineers: as suggested by lecter69, it could be related to auto channel/bandwidth. When I change channel in router settings then HC3L immediately loses wifi connection and cannot reconnect. After restarting HC3L the connection is fine. This is just a workaround, HC3L still has the issue with wifi networks with dynamic channel/bandwidth!

 

Edit2:

Even with fixed channel and bandwidth HC3L lost connection with wifi :(

 

Edit3:

With fixed channel and channel width set to 20MHz the connection is stable for two weeks now.

Edited by garfi
Added hint for Fibaro engineers
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On 5/15/2022 at 11:52 PM, garfi said:

The problem still exists. After several days HC3L loses wifi connection - red led is blinking (internet connection, router, and all other network devices are fine at all the time). Restarting HC3L or router helps for another several days. My router: TP-Link Archer C8.

 

Edit:

Hint for Fibaro engineers: as suggested by lecter69, it could be related to auto channel/bandwidth. When I change channel in router settings then HC3L immediately loses wifi connection and cannot reconnect. After restarting HC3L the connection is fine. This is just a workaround, HC3L still has the issue with wifi networks with dynamic channel/bandwidth!

 

Edit2:

Even with fixed channel and bandwidth HC3L lost connection with wifi :(

 

Edit3:

With fixed channel and channel width set to 20MHz the connection is stable for two weeks now.

 

I had a lot of problems with HC3L and the WIFI, dynamic channel, 2,4 GHz & 5 GHz networks with the same SSID, etc, other devices were working correctly except for the HC3L.

My solution was to create a specific network for the HC3L on 2.4 GHz without hiding the SSID and without anything dynamic.

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Same issue here in one of our project where we have HC3 and HC3L in Master slave set up. 

 

HC3L can't keep the wifi connected 1 signal day and need a reboot once it drops the Mesh wifi signal which is just placed near to it like 1 feet apart. 

 

Only way to recover it to reboot. Surprisingly it tries to catches and connect the Mesh wifi located far for it and not the nearby one. 

 

We have tried all the wifi settings differently creating a priority list and providing a static IP to HUb and routers but no luck. 

 

Not sure when Fibaro is going to fix this. Our customers keep complaining about this issue and we have no other way but to wait for the patch upgrade. :( 

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