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  • 0

Migration Failure


Question

Posted

Anyone else experienced a migration failure from HC2 to HC3? 

 

My migration appears to have been partial, I have the sections that I had preconfigured as well as a few other smaller bits, but I have lost all my devices, rooms, user accounts etc.

 

Firmware was up to date on both, and it appears that the backup taken was ok, but only some stuff seems to have transferred over. 

 

 

 

1 answer to this question

Recommended Posts

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Posted

Please contact support, they will help you resolve this issue.

Have you tried to restore manually backup from HC2? 
It is visible on backups list - this will reapply configuration.

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