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Question
Anth 5
Hi,
So I thought - get the new HC3 and upgrade the house but I can't even get past the first stage.
I connected the HC3 and went to find.fibaro.com and connected to the unit.
The first screen was the network configuration so I added a static IP and reserved the IP in my router.
For some reason it had a problem connecting so I thought - no problem - I will remove the reserved IP from the router and do a factory reset of the unit.
Now - its like the whole unit is bricked. The LAN indication is copper so its connected but the internet connection light is red (even though all my other devices are in fact connected to the internet). I go to find.fibaro.com and it says "No home centre found". In my router there is no indication of the unit as a connected device.
So I thought - OK lets setup my Fibaro ID account. No problems - set this up and confirm the email.
I go to the support page to raise a ticket and go to log in (for some reason it doesn't automatically take your credentials from FibaroID). Of course it won't recognise my password THAT I JUST MADE!
So OK - reset password and it says it has sent me an email - um no it didn't.
I don't know what else to do - I feel like I have brought a $1000 plastic brick.
I would really appreciate it if someone from Fibaro could contact me directly as this shouldn't be this hard.
Thanks
Anthony
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