Back-up and migration problem

[binoxGTS 0]

Hello,

I have HC2 with 200 devices, mostly fibaro.

I tried to migrate to HC3. At some moment something went wrong and an error appeared. ( error in resetting HC2 to factory defaults) The HC2 remained stuck with Starting services message. Try to restart it several time, no success . Tried to restore from local back-up file, doesn' t work. It only worked to restore to latest software version but I lost everything. Tried again to restore from local back-up file , doesn't work, says "corrupted file". ( tried 5 different files saved at different moments).

Today I reset the HC3 to factory defaults and start adding each device to the new gateway. At the end of the day I wanted to back-up the configuration but it doesn't let me.

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Does anybody know how can I solve this?

[m.roszak 400]

Just contact support ASAP, they will help resolve the issue.
Don't remove and add devices - if you do this then restoring the backup won't bring them back.

[binoxGTS 0]

Now I just want to be able to make back-up at the present configuration of HC3 and I don't understand why I can't do it.

 

[m.roszak 400]

Probably because of not finished migration, there are some things there related to backups encryption in play.
Please contact support, they will help you. 
 

[binoxGTS 0]

I opened the ticket 1 month ago , and still didn't get any solution. The support guy said it was a more difficult problem which needs the intervention of their engineers which probably never happened....