Issue home.fibaro.com remote access not working

[BRUNO FAUCON 0]

Hello, 

Since few days I'm having issue to access my HC3 remotely. Inside my network everything is fine, but not possible to find my fibaro from hom.fibaroe.com or via the mobile IOS app.

Do you experience the same issue?

Regards

[A.Socha 112]

please contact with [email protected]

[Martin_N 143]

Yes, I have the same problem since 9/11. 9:30 a.m.
Since I read on the forum (information from the month of May) that Fibaro knows about the problem and it will be fixed in .120 fw, I'm waiting.
Local communication is ok.
I have android phone app is Yubii 1.16.0 and fw HC3 5.110
Resets do not help, Installer does not see it on the portal.

eM.

[chriss1873 0]

i have the same problem!

[A.Socha 112]

Please go to [email protected], on few users we find problem with their internet operator in Belgum

Please login or register to see this link.

We are checking is problem is on our side or on operator side

[Moda 0]

Je suis en Belgique et j'ai eu le même souci et tout est rentré dans l'ordre vers 3h du matin sans aucune intervention de ma part. 

[A.Socha 112]

Yes, we saw that problem with belgium operator is solved around 5:28 GMT+2, but we dont do nothing (we was searching where problem was and asked our operator)

 

If someone still got a problem with remote access please contact with us by [email protected]

[Martin_N 143]

Today I received an email at 8:12 that the connection to the cloud has been restored. I tested it, I confirm.
Anyway, I don't suppose that it would be a problem on the part of the operator in my case. I haven't noticed the slightest connection problem from the location. Maybe some DNS records are to blame?
Can you suggest what the revealed bug is about, which should be fixed in .120?