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Radiator thermostat for apple homekit fails to pair


FibEd

Question

IPad and iPhone with IOS16,    radiator thermostat for apple homekit, serial 00000423, s/c 593-12-480

 

I am unable to register the thermostat with either Fibarohome app or IOS home app.

 

Fibarohome app shows all existing devices in apple home, but when trying to add the thermostat it shows pairing in progress until it ends with error message: device could not be added to your Home. It does not even get as far as scanning the setup code.

 

Apple’s Home app does scan the setup code, but cannot find the thermostat. Error message: pairing with accessory failed. 
 

and yes, I did press the button with the key provided. Bluetooth is on. VPN is off.

 

who can help?

Many thanks, Edwin

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