remote LogsDump

[Neo Andersson 99]

Hi

Is there any possibility to remotely donwload my customer's logsdump file?

Maybe create a QA with some API call. Does exist any API that can download the logsdump file?

THanks

[ppeterr 201]

Are you able to decrypt those logs ?

[Bodyart 228]

22 minutes ago, ppeterr said:

Are you able to decrypt those logs ?

Good question!

[SmartHomeEddy 789]

I think Neo just wants to download the logs from another site, remotely, not the customer site, so he can provide them to Fibaro. 

[ppeterr 201]

19 minutes ago, SmartHomeEddy said:

I think Neo just wants to download the logs from another site, remotely, not the customer site, so he can provide them to Fibaro. 

 

 

Yes, I think you're right here. But on the other hand, this should never be the issue. If you perform a service for customers, you should have insight into logs at all times. Not with a tricky act of sending it to fibaro first, and then perhaps not getting an answer. A reason given for this method is "the logs are too complex, or contain incorrect information" is certainly not valid in my opinion. But rather a sign of error generated logs. Anyway, maybe not for me, or a lot of other users it might be usefull to provide a decrypt key system for the installers who need the information in the logs.

[SmartHomeEddy 789]

The installer app is somewhat limited in logs to investigate

[ppeterr 201]

Free the logs!!!!!

 

(or maybe not)  🤣

 

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[ppeterr 201]

Well, i'm not gonna post the answer. Maybe fibaro is doing the right thing, encrypting the log. But maybe ChatGPT is full of ***

 

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[Neo Andersson 99]

1 hour ago, SmartHomeEddy said:

I think Neo just wants to download the logs from another site, remotely, not the customer site, so he can provide them to Fibaro. 

Yes correct

Many times, when some error occours, that is related to sum Fibaro bug, or it can not be solved by us, i need to send LOGSDUMP file to fibaro. But when customer is living 250 km from me, it is kinda tricky right??

So thats why i want to get those logs, becuase the Fibaro support will ask for then anyway.

I dont need to look inside of those logs, as it can hold some confidental data, I just need to send it to Fibaro..