Not able to access Fibaro HC3

[Ananta Creation 0]

Hi,

 

Before 2 days, suddenly my Fibaro HC3 on my project site stopped working.

 

On reboot all led are stable except security LED is blinking.

 

Have also tried to enter in recovery mode, but there is no option to switch between System A and B.

 

During the installation, time we have taken local and cloud back up. And there was system A and B. Now there is no local and cloud back.

 

Attaching the screen shot for ref.

 

How can the cloud back up got lost? ( Fibaro team is saying there is no cloud back for given HC3 serial no ), what the use of having fibaro ID and not getting cloud back up in such emergency case. 

The HC3 is working seens last two years and in the same project, have used HC3L as a slave. Now i am in trouble due to such issue, as there is no proper support in this case.

Any help is most appreciated.

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[Fabir 71]

@Ananta Creation Checkout the Maintenance > Recovery steps from fibaro

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It's a pitty, the fibaro support couldn't help you. 

[SmartHomeEddy 912]

Maybe you made a local download of the backup? 
 

You did some firmware updates in those years, so there should be more than one backup? 

[Ananta Creation 0]

On 2/9/2024 at 9:49 PM, SmartHomeEddy said:

Maybe you made a local download of the backup? 
 

You did some firmware updates in those years, so there should be more than one backup? 

Hi,

I have taken Local Backup and Cloud Back up in HC3 it self. ( not Downloaded in other device ).

 

As the system doesn't show the option for Local back up, and for cloud we can't see , whether there is back for given HC3 directly. So I have asked Support team to check for given HC3 serial No, but they are saying No cloud back up for given HC3. ( I doubt, how can cloud backup get lost, if this is the case, what's the use of relining  on cloud back up )?

[SmartHomeEddy 912]

If there is no Cloud backup and you don't have the local backup downloaded, maybe there is another way to find the local backup on the HC3. Otherwise there is no other way, without any backup, but to start over.