Missing Devices on Home Center 3

[Ronald H 1]

Hi All

Have been operating HC3 successfully for 12 months with no problems until now. Just before to day in my list of Devices I had 2 Neo Z-Wave Indoor sirens with no issues in my Device listing.

Today they are no longer in the Device list, but I can still operate the programmatically, so HC3 knows they are there

1. Have rebooted the system - still not in the list

2. Have updated from 5.150.15 to 5.150.18 - still not in the list

3. Can't determine if they are Hidden because I can't access via Device List

4. Both devices are battery with at least 45% battery life remaining

How can I get to see these devices back in my Device List

Regards H.

[SmartHomeEddy 866]

Aren't they hidden? Or authorisation not for those devices?

[Ronald H 1]

Eddy Thanks for your reply but -

1. The devices were visible and working - all ok

2. Suddenly not visible via Device list, but still visible and working via Block and Lua mode, so HC3 knows they are there

3. If they unknowingly became Hidden, how can I Unhide them if they cannot be accessed via Device List

4. Forgive my ignorance on this point of Authorisation. If they were registered, working and visible, what does Authorisation mean, and if this is a problem, how do I get around it

Regards Ron H.

[Ronald H 1]

Eddy and All

The 2 devices that were invisible were part of a working Group. By opening up that Group and tapping on these 2 devices, they suddenly became Visible and I DON'T know why this happened.

In any event, perhaps this may help others who get in the same bind

Regards Ron H.