Sensor and energy metering history gone

[Whswede 7]

Since a very long time (over a year - not really sure) I have no history on sensors or energy meters in the interface in my HC3.  Doing some checks in the database with code I got Copliot to assist me in creating. Looks like this:

 

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The debug-response is:
 

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This turns the same for any sensors type including energy metering. Both from Fibaro products and others manufactures too. I have a support ticket towards Fibaro on this since many monhts but I am not getting any response.

 

I am always on latest firmware (perhaps a week delay or so before upgrade when new versions are released). I did have history values before but I do not know from what firmware upgrade they went missing. It seems from the debuggning nothing is stored. Naturally I have made sure sensors are installed correctly. FOr instance a temp sensors i a room should be in Category "Climate" and have the role "temperature sensor". Also the box "save events to history" is checked. I tried to reinstall sensors. I just recently installed a couple of new sensors but same issue - nothing is stored. 

 

All look like this in the interface:

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Any ideas?

[Brors94 115]

29 minutes ago, Whswede said:

Since a very long time (over a year - not really sure) I have no history on sensors or energy meters in the interface in my HC3.  Doing some checks in the database with code I got Copliot to assist me in creating. Looks like this:

 

Please login or register to see this code.

The debug-response is:
 

Please login or register to see this code.

This turns the same for any sensors type including energy metering. Both from Fibaro products and others manufactures too. I have a support ticket towards Fibaro on this since many monhts but I am not getting any response.

 

I am always on latest firmware (perhaps a week delay or so before upgrade when new versions are released). I did have history values before but I do not know from what firmware upgrade they went missing. It seems from the debuggning nothing is stored. Naturally I have made sure sensors are installed correctly. FOr instance a temp sensors i a room should be in Category "Climate" and have the role "temperature sensor". Also the box "save events to history" is checked. I tried to reinstall sensors. I just recently installed a couple of new sensors but same issue - nothing is stored. 

 

All look like this in the interface:

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Any ideas?

Is this on?

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/monthly_2025_05/image.png.1c2c4586b55ed12808e7c7040f83464b.png" />

[Whswede 7]

As mentioned, yes that is on. 

[Brors94 115]

1 hour ago, Whswede said:

As mentioned, yes that is on. 

Sees it now But often it is this 😅 
 

[m.roszak 763]

It is interesting, share the ticket number please - you are mentioning "since many monhts" which seems strange. 

[Whswede 7]

9 minutes ago, m.roszak said:

It is interesting, share the ticket number please - you are mentioning "since many monhts" which seems strange. 

My ticket is: "no history #339040"

I also have another ticket issued Jan 8th in another matter also no response:
"Smart implant binary in not working #339947"

[Whswede 7]

all silent since 2 months now... on both tickets. Got a response after sharing ticket id's but then nothing more...

 

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/monthly_2025_07/image.png.49b174e196c1bc76b21c05872e200304.png" />

 

Edited July 4, 2025 by Whswede

[Whswede 7]

Support finally came through a couple of weeks ago and issue has been solved. What was done was not disclosed but something on the database internal handling. Support logged on to my system and did something….