HC3 crashing everyday

[Nathan Hall 0]

Hi,

I've been using HC3 for just over 3 years now.   Whilst I love the system, it has also always been a nightmare.  Our electrician installed a full home automation when we built this house and it has had so many issues that I've forgotten half of them and just when a software update resolves all issues and everything is finally working like it should, out of the  blue, another issue arises.

So now, I'm hoping someone can help as Fibaro don't reply to emails or have any concern to rectify.  I now have to reboot the system daily if not twice daily.  Scenes stop working and in some cases the system goes offline and I have to hold the button on the back of the HC3 to put into recovery mode to reboot.

I've just rebooted now so that I can lock our front door tonight or have lights operate, but it could be any moment now that I'll have to reboot again.

Oh, I forgot to mention devices like our roller blinds lose connection and am forever having to remove them and re-add them which means going though all scenes to add them back to scenes and everything else associated with each device.  I have spent literally hundreds of hours re-doing things that have already been set up and I feel like I will have this nightmare for the rest of my life.

Any help is much appreciated.

[Ondrej Bajer 2]

In the cases like these the proper way to troubleshoot is "problem halving":

 

Step1

Reboot

Disable all the scenes

Reboot

Check that the scenes are still disabled

 

Step2

Wait for a day or two if HC3 will stuck/crash 

If stuck = scenes are not the cause of the problem

If working = scenes are causing the issue

 

Step3

Check the RAM and CPU usage

Enable half of the scenes that are now disabled

 

Step4

Wait for a day or two if HC3 will stuck or not

if stuck = bad scene is in the enabled half

If working = bad scene is in the disabled half

 

I think you get the idea - the goal of halving is to identify problematic part of a system with a quick and systematic way. Whenever you identify in which half of a system problem is, you just split that half in two and search deeper.

 

Got it?

 

 

 

 

[Tim__ 126]

Have you excluded your Quick Apps?

[Mike MJ 3]

Nathan.  This is what I would do given the history of this issue.  I would phone Fibaro Technical Support in Poland +48618801000.  I have found that this is a better approach than email. And as this is an uncommon issue a conversation will allow a better understanding of what is happening. Over the years, I have had excellent responses from Tech Services using this approach.   

[Tim__ 126]

The issue though appears to be related to scenes or quick apps, which are not Fibaro's responsibility. Fibaro are not going to log into the box and find the programming issue for you. The system owner needs to do the hard work. Several people above have provided detailed approaches to assist with this. The alternative is for OP to pay a Fibaro installer to troubleshoot this for them.