Aeon Labs Garage Door controller not configured

[onesim 5]

FIbaro team,

i recently installed the Aeon Labs Garage Door controller... surprisingly it has been recognized by HC2 and appears in the device list with a nice icon showing a garage door with the open and close buttons

The buttons are ok and the open/close action is executed as expected

 

What is not working is a notification that state the device is not configured, and need configuration otherwise the z wave system may be affected in performance.

But, if click on the reconfiguration button, the process starts and after some time finiishes, but the device is still marked as not configured.

 

What can be the issue here?

 

 

UPDATE:

to make a summary of what i get (and confirmed by other user):

 

- Aeotec garage door controller seems to work with HC2. Door open and close according to buttons press, and door status (open, close, unknown) is properly recognized

- the device is shown as "not configured" in the device page

- the device do not have a template, but it isn't listed in the missing template device list. It's listed in the not configured device list

- i can add manually the parameters and change them to manage sound and flashing led, This seems to work

- device is missing in the block scenes so you need to use Lua if you like to control it in a scene

[A.Socha 133]

please check in device under device is blue log device not configured? if not ignore that information

[onesim 5]

please check in device under device is blue log device not configured? if not ignore that information

 

Do you mean, like this:

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It's blue and it says "not configured".

But it seems to work correctly (buttons are ok and door status is also ok)

[A.Socha 133]

yes that mean something is not working

[onesim 5]

yes that mean something is not working

 

So, what you suggest to do? Is this device supposed to be supported by HC2? When i included it in the z wave network, there were no parameters, i added them manually according to Aeotec engineering guide i found on the web. I was able to set few things (like disabling the sound and some other staff), then now those parameters disappeared, and despite it's marked as "not configured", it is working as expected.

 

Is this device supposed to have a template? (i send the one i got from HC2 to fibaro support, just in case)

 

Is there anyone with this device that may confirm if it is working properly (and get configured properly?)

 

Many thanks

Simone

[tinman 1,070]

Simone,

this device is not working with most z-wave gateways, see

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[onesim 5]

Simone,this device is not working with most z-wave gateways, see

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I see. So it seems I'm the first one testing this device...?

Btw, Aeotec web site is reporting gateways that are know to work with each of their device. I expect Fibaro will fully support this and whatever device the community request to be supported...

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[Earplugged 6]

I see. So it seems I'm the first one testing this device...?

Btw, Aeotec web site is reporting gateways that are know to work with each of their device. I expect Fibaro will fully support this and whatever device the community request to be supported...

Please login or register to see this image.

/emoticons/default_icon_smile.gif" alt=":-)" />

 

I´m also using this device, works perfect but the device are not configured.....  

[onesim 5]

I´m also using this device, works perfect but the device are not configured.....  

 

So, just to make a summary of what i get:

 

- Aeotec garage door controller seems to work with HC2. Door open and close according to buttons press, and door status (open, close, unknown) is properly recognized

- the device is shown as "not configured" in the device page

- the device do not have a template, but it isn't listed in the missing template device list. It's listed in the not configured device list

- i can add manually the parameters and change them to manage sound and flashing led, This seems to work

[Earplugged 6]

So, just to make a summary of what i get:

 

- Aeotec garage door controller seems to work with HC2. Door open and close according to buttons press, and door status (open, close, unknown) is properly recognized

- the device is shown as "not configured" in the device page

- the device do not have a template, but it isn't listed in the missing template device list. It's listed in the not configured device list

- i can add manually the parameters and change them to manage sound and flashing led, This seems to work

 

This summery are the same for me!

 

Additionally i can put in that the device is missing in the block scenes so you need to use Lua if you like to control it in a scene.. 

[T.Konopka 8]

So, just to make a summary of what i get:

 

- Aeotec garage door controller seems to work with HC2. Door open and close according to buttons press, and door status (open, close, unknown) is properly recognized

- the device is shown as "not configured" in the device page

- the device do not have a template, but it isn't listed in the missing template device list. It's listed in the not configured device list

- i can add manually the parameters and change them to manage sound and flashing led, This seems to work

 

This summery are the same for me!

 

Additionally i can put in that the device is missing in the block scenes so you need to use Lua if you like to control it in a scene.. 

 

Hello,

 

@onesim, you can update your original post with this conclusions. Others will have a summary in the first post so there will be no need to scroll down and search for an answer

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[onesim 5]

Hello,

 

@onesim, you can update your original post with this conclusions. Others will have a summary in the first post so there will be no need to scroll down and search for an answer

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Done...

BTW, other users will not find an answer to THE QUESTION: is there any plan to create at least the template, and possibly solve the configuration issue?

 

For sure they will find the experience of at least two users that, at their own risk, bought an expensive device that is not fully supported... even if for some reason it's working.

[T.Konopka 8]

Done...

BTW, other users will not find an answer to THE QUESTION: is there any plan to create at least the template, and possibly solve the configuration issue?

 

For sure they will find the experience of at least two users that, at their own risk, bought an expensive device that is not fully supported... even if for some reason it's working.

 

Hello,

 

Speaking of templates and integration, our team is discussing which devices should be put on the top of the list. At the moment, I have no specific information. I am gathering information about users' requests

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[onesim 5]

Hello,

 

Speaking of templates and integration, our team is discussing which devices should be put on the top of the list. At the moment, I have no specific information. I am gathering information about users' requests

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/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

 

Please, put on top the Aeonlab Led Bulb... there are several user requesting it! And, also the Garage door controller...

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[Sankotronic 2,370]

Please, put on top the Aeonlab Led Bulb... there are several user requesting it! And, also the Garage door controller...

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Ah please, Aeon this, Aeon that, I prefer that plugin for Netatmo weather station is updated to support wind and rain gauge, also Sonos plugin to be updated with ability to group/ungroup zones, and desperately needed plugin for my Philips smart TV  and Smarter Coffee machine and I'm sure that there are more users with all this devices... bla bla bla

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/emoticons/default_biggrin.png" alt=":D" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" /> Just kidding.

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There are so many devices on the market that would be really nice to have support on Fibaro gateways but let’s face it, how many developers is needed for all that to make?

 

I would rather have complete list of compatible devices that are supported on HCL and HC2 now and making of that put on the top of the list! And then update it every time after releasing new firmware update. Is that possible to do?

[strips 4]

I have sent them a support request to add the template. I would suggest all who want something added to send it to their support. The more that send the more they notice. 

 

For a few items that are important for me I send in almost every new firmware it is still not included just so it is not forgotten.

 

 

Hello,

 

Speaking of templates and integration, our team is discussing which devices should be put on the top of the list. At the moment, I have no specific information. I am gathering information about users' requests

Please login or register to see this image.

/emoticons/default_smile.png" alt=":)" srcset="https://forum.fibaro.com/uploads/emoticons/[email protected] 2x" width="20" height="20" />

 

Please make a voting system for devices not included yet and new features. This might help you in prioritising. 

 

UPDATE: Is this site official? 

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[strips 4]

Just want to mention that you get an error message if you try to close the port before the calibration is done. I struggled a bit before I figured this out. 

 

 

Error message:

ZTX_APPLICATION_BUSY_REQUEST_QUEUED_EXECUTED_LATER_$dev

[amurray85 9]

+1

[FritzB001 0]

+1

 

Anything new on this topic?

[MateuszW 0]

I am also interested !

[KPHC 0]

+1 for a template with this device