Aeon Labs Garage Door controller not configured

[onesim 5]

FIbaro team,

i recently installed the Aeon Labs Garage Door controller... surprisingly it has been recognized by HC2 and appears in the device list with a nice icon showing a garage door with the open and close buttons

The buttons are ok and the open/close action is executed as expected

 

What is not working is a notification that state the device is not configured, and need configuration otherwise the z wave system may be affected in performance.

But, if click on the reconfiguration button, the process starts and after some time finiishes, but the device is still marked as not configured.

 

What can be the issue here?

 

 

UPDATE:

to make a summary of what i get (and confirmed by other user):

 

- Aeotec garage door controller seems to work with HC2. Door open and close according to buttons press, and door status (open, close, unknown) is properly recognized

- the device is shown as "not configured" in the device page

- the device do not have a template, but it isn't listed in the missing template device list. It's listed in the not configured device list

- i can add manually the parameters and change them to manage sound and flashing led, This seems to work

- device is missing in the block scenes so you need to use Lua if you like to control it in a scene

[Torry 0]

Template please.

[amurray85 9]

pleaseee

 

[Guest DigitalT]

+1

[kneggert 0]

+1

[MattyO 4]

Yes please.. template 

[RossA 1]

I also need a template for this device.  I asked Fibaro and they said no.  Not sure why as the HC2  actually asks you to send the information to them when a device does not have a template so they can add it.  

 

[koolace 0]

+1 

[1152 33]

+1 but I believe Fibaro at the moment has more pressing issues to deal with than making templates... That said, managing z-wave devices wo templates does not give the "customer friendly mature mainstream feeling" that support volume sales. Will we reach the tipping point with Fibaro HCx, or slide into oblivion? We are all taking part in that gamble. At the moment a strategic system development pause for me until the fog clears.   

[claverjg 2]

+1 I was advised that HC2 was a clear winner over Vera Plus Another Aeotec device another let down from Fibaro. Will be looking at getting my money back. 

[claverjg 2]

On 7/26/2016 at 9:16 PM, T.Konopka said:

 

Hello,

 

Speaking of templates and integration, our team is discussing which devices should be put on the top of the list. At the moment, I have no specific information. I am gathering information about users' requests

Please login or register to see this link.

Two Year's on how are those templates coming along ? Would love one for this device ?

[T.Konopka 8]

@claverjg , as I mentioned in couple of threads, templates are only graphic representations of devices in the system. I understand that templates facilitate the use of the device and that they are needed. But, creating templates for third party devices is time and resource consuming. We are gathering templates sent by users and they are being queued to be introduced to the system.

As you can guess, we have other priorities (new system, issues with the mobile app and integrations) at the moment and we have to focus on them. Therefore, I cannot guarantee that the templates will be introduced anytime soon. However, you can be sure that we are aware of the need for templates and we will try to add as many of them when we will have resource to do that.

[1152 33]

That said I believe we agree about the need for third party templates. To the question about priorities; it will obviously have to be up to Fibaro to decide. But third party templates are important for the users of z-wave system. You may start out with a simple system, but since no manufacture provide devices for all the things users eventually like to do as they get the taste for HA, most will over time end up with the need for third party devices - and in every day practical terms: Templates. So to serve the HCx customers and to keep people happy and loyal to Fibaro, the question remain between priorities or to increase capacity in this area of expertise.

[Sagittarius 3]

+1

[Tankekors 0]

This is a dealbreaker for me. I use Samsung Smarthings, and it is great with massive support for both Z-Wave and Zig-bee, but I feel there is something missing in the « User friendly » department .

 

I bought a HC2 and was ready  to start include all my fibaro, Aeonlab and other Z-wave products into this new gateway, before reading this.  ( really Fibaro, 2 years and no template for a simple product?!!).  

 

I know its time consuming, but In the endgame this is how you get more customers, new and converting from other systems I think. BUT If I have to use alot of time to include products thats not working, espesially from other known brands as Aeonlab (that is a common sales brand in Norway)  This is a big no no for me.

 

I will have to read some more before start switching system. Eventually return the HC2 and just stick to Samsung Smart Things

Edited December 31, 2018 by Tankekors

[Vegard 1]

+1