Aeon Labs Garage Door controller not configured

[onesim 5]

FIbaro team,

i recently installed the Aeon Labs Garage Door controller... surprisingly it has been recognized by HC2 and appears in the device list with a nice icon showing a garage door with the open and close buttons

The buttons are ok and the open/close action is executed as expected

 

What is not working is a notification that state the device is not configured, and need configuration otherwise the z wave system may be affected in performance.

But, if click on the reconfiguration button, the process starts and after some time finiishes, but the device is still marked as not configured.

 

What can be the issue here?

 

 

UPDATE:

to make a summary of what i get (and confirmed by other user):

 

- Aeotec garage door controller seems to work with HC2. Door open and close according to buttons press, and door status (open, close, unknown) is properly recognized

- the device is shown as "not configured" in the device page

- the device do not have a template, but it isn't listed in the missing template device list. It's listed in the not configured device list

- i can add manually the parameters and change them to manage sound and flashing led, This seems to work

- device is missing in the block scenes so you need to use Lua if you like to control it in a scene

[MateuszW 0]

I am also interested !

[KPHC 0]

+1 for a template with this device

[Torry 0]

Template please.

[amurray85 9]

pleaseee

 

[Guest DigitalT]

+1

[kneggert 0]

+1

[MattyO 4]

Yes please.. template 

[RossA 1]

I also need a template for this device.  I asked Fibaro and they said no.  Not sure why as the HC2  actually asks you to send the information to them when a device does not have a template so they can add it.  

 

[koolace 0]

+1 

[1152 33]

+1 but I believe Fibaro at the moment has more pressing issues to deal with than making templates... That said, managing z-wave devices wo templates does not give the "customer friendly mature mainstream feeling" that support volume sales. Will we reach the tipping point with Fibaro HCx, or slide into oblivion? We are all taking part in that gamble. At the moment a strategic system development pause for me until the fog clears.   

[claverjg 2]

+1 I was advised that HC2 was a clear winner over Vera Plus Another Aeotec device another let down from Fibaro. Will be looking at getting my money back. 

[claverjg 2]

On 7/26/2016 at 9:16 PM, T.Konopka said:

 

Hello,

 

Speaking of templates and integration, our team is discussing which devices should be put on the top of the list. At the moment, I have no specific information. I am gathering information about users' requests

Please login or register to see this link.

Two Year's on how are those templates coming along ? Would love one for this device ?

[T.Konopka 8]

@claverjg , as I mentioned in couple of threads, templates are only graphic representations of devices in the system. I understand that templates facilitate the use of the device and that they are needed. But, creating templates for third party devices is time and resource consuming. We are gathering templates sent by users and they are being queued to be introduced to the system.

As you can guess, we have other priorities (new system, issues with the mobile app and integrations) at the moment and we have to focus on them. Therefore, I cannot guarantee that the templates will be introduced anytime soon. However, you can be sure that we are aware of the need for templates and we will try to add as many of them when we will have resource to do that.

[Sagittarius 3]

+1

[Vegard 1]

+1