Button isn't working - Always have to wake-up device!

[samuel 27]

Most of the time (more always then most of the time) I have to wake up my button (4 clicks) to be able to get the button to work and even then my button isn't always working when I click ones or twice, to switch on/off my light. How can this be resolved?

 

It's starting to get annoying when I can't use it properly.

[T.Konopka 8]

Hi @samuel ,

 

It seems as your button might be eligible to be replaced, but it's best if you contacted our warranty service at

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[annhan91 16]

The hardware of button have issue. It can't connect to battery ? can you check this issue ?

[T.Konopka 8]

@annhan91 , please contact our support as well. 

[annhan91 16]

I can't connect the button with HC2, it'awlay tranfer fail

the button work OK when i hold down the button.

i tested the button with battery by wire connect  -> the button work OK
 

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The face moves on top-> The button work OK

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Edited June 1, 2018 by annhan91

[T.Konopka 8]

@annhan91 I am not a part of tech support. You can find the contact details in here 

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