HC2 hangs at "starting services" (not after update)

[namboy1 0]

My HC2 was running fine for serveral weeks on ver. 5.10.

 

Yesterday I noticed, that I I can'nt connect using my Phone. I checked from my PC - same behavior. Internal Error!

 

I than switched off the HC2 using the button at the back. Wait for a minute and switched it back on.

Now I getting "Starting Services".  I left it now for couple of hours. No change!

I did switch it off and on aggain, but  the HC2 is not accessable anymore.

 

I did not made any changes to the HC2, I also did not add any devicves.

 

What can I do to gain access and control again.

It's quite urgent

thx & regards

Rolf

[namboy1 0]

I just tried to recover the HC2, with the automatic option. Same behavior. I than tried to recover from backup file. It told me the Backup file is corrupt

 

Urgently help needed ....

 

 

[sir_horn 2]

I’m having the exakt same issue. Did you find a solution?

[namboy1 0]

If you have made a backup, you can reboot the HC2 into recovery mode, delete all data (the rightmost recovery option), and then restore the last backup after the 4.510 has been reinstalled.

 

I used the same backup file as tried before with the automatic option - where I got the message, the backup file is corrupt.

 

 

[T.Konopka 1]

@namboy1 , did the restoration of the backup help in your case?

Or did you get the error that the file is corrupt and that's all?

[BOT 0]

The topic has been moved from "Update 4.510" to "Home Center 2".

 

Temat został przeniesiony z "Update 4.510" do "Home Center 2".

[namboy1 0]

It did help - everthing worked afterwards again!