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Shortly after installation of update 4.570 I started to experience hang-out's of my HCL. The most frustrating is that the symptoms are not always the same. Sometimes it's "true hang-out" when I cannot access HCL web interface, mobile app return connection timeout and FibaroFob is not able to trigger scenes associated with it's button. But sometimes the hang-out is only partial. In such situation I can access WebInterface and mobile app also access the HCL, system reacts to commands send to devices (turn on, turn of, set value) but scenes are not executed. In this scenario for example when I press X button of FibaroFob the event of pressing X is recorded in event log but scene associated is not executed - or at least not successfully executed. If I executed the scenem manually from web interface then scene play button ">" turns to Pase icon "||" and never return to Play icon ">". After restart for some time everything works properly and then hangs again. Does anybody experience similar issue? Does HCL has something like syslog that I can access and review? If not does Fibaro offer a support in such situations?
My HC2 was running fine for serveral weeks on ver. 5.10. Yesterday I noticed, that I I can'nt connect using my Phone. I checked from my PC - same behavior. Internal Error! I than switched off the HC2 using the button at the back. Wait for a minute and switched it back on. Now I getting "Starting Services". I left it now for couple of hours. No change! I did switch it off and on aggain, but the HC2 is not accessable anymore. I did not made any changes to the HC2, I also did not add any devicves. What can I do to gain access and control again. It's quite urgent thx & regards Rolf