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HC2 Locked Me Out (i'm the superuser)


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Hi all 

 

I'm hoping that someone can help me out. I was setting some new block scenes earlier and the HC2 seemed to crash, I just got the floating circles as if the interface was loading. So I went for a shower and then ended up going out. While I was out I got quite a few emails saying the IP address of my laptop had been blocked due to incorrect logins. So when I have got home I have tried to log back into the system. I was greeted with incorrect username/password. Which was very strange considering these are saved in my browser. So I had no choice but to reset my password. 

 

When I logged in, to my horror all of my devices have gone, and all of the scenes. I then realised that I have limited privileges. The password which I reset was for the superuser account (the only account on the home centre). But the HC2 has given me a standard user account instead?!

 

I can log into Fibaro ID.

I can log into the home centre but as a standard user. 

 

I have tried to log in with the old admin admin. 

 

No luck at all, I really don't want to rebuild my system. can anyone help? 

 

thanks in advance! 

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On ‎1‎/‎1‎/‎2019 at 6:49 AM, krisstoff said:

Hi all 

 

I'm hoping that someone can help me out. I was setting some new block scenes earlier and the HC2 seemed to crash, I just got the floating circles as if the interface was loading. So I went for a shower and then ended up going out. While I was out I got quite a few emails saying the IP address of my laptop had been blocked due to incorrect logins. So when I have got home I have tried to log back into the system. I was greeted with incorrect username/password. Which was very strange considering these are saved in my browser. So I had no choice but to reset my password. 

 

When I logged in, to my horror all of my devices have gone, and all of the scenes. I then realised that I have limited privileges. The password which I reset was for the superuser account (the only account on the home centre). But the HC2 has given me a standard user account instead?!

 

I can log into Fibaro ID.

I can log into the home centre but as a standard user. 

 

I have tried to log in with the old admin admin. 

 

No luck at all, I really don't want to rebuild my system. can anyone help? 

 

thanks in advance! 

 

Same with me. I've just logged a case with Fibaro.

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Hi all, 

 

I rebooted, reset and factory wiped everything and it didn't help. 

 

Every time I logged in a lot of the functionality was lost that I was used too... Like:

 

* no back up or restoring functionality ;

* could not manage accounts;

* limited options to manage devices and scenes;

 

I solved the problem by changing (using) a different email address on the HC than previous. The new email was different to the ID / app login in. 

 

And, in the mean time I lodged a ticket with Fibaro... they got back to me quick but I have not been home to work through it with them.. but it's working with the new email in the HC2. 

 

I hope that helps but add to this thread if you are struggling. 

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