Cannot add new devices, it shows "Learning mode error. Try again"

[chsingha 0]

I upgraded my HC3 to beta version 5.081.18 and it shows "Learning mode error. Try again" while adding new device. However, it works well for removing the device.

 

I try to upgrade firmware to 5.090 which is the latest version, but I still experience the same error.

 

Is there anyone here have the same issue?

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[M.Mróz 12]

Hello chsingha, are you sure that there is no secondary controller added to your Z-wave gateway? 

 

Have you had the chance to check this:

  

[chsingha 0]

Hi,

 

Thanks for your response.

 

I've only 1 HC3 in my network.

 

3 hours ago, M.Mróz said:

Hello chsingha, are you sure that there is no secondary controller added to your Z-wave gateway? 

 

Have you had the chance to check this:

  

 

[M.Mróz 12]

What I meant by that is a tool like for example PC based Z-wave controller.

 

If you are sure this is not the case, I suggest to contact [email protected]. Hope it helps. 

[chsingha 0]

Problem is solved by restored last backup firmware.

Edited November 6, 2021 by chsingha

[M.Mróz 12]

?