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Found 4 results

  1. Hello Community, Quick question, hope you could help After trying a QA for managing my lights, it looks like the HC3 didn't like it. Don't know why but the code has put some mess. HC3 keeps restarting, then going in automated repair with, truly, 2 sources (A & B) of the same issue but with two different OS version... It finally restart but reboots again after a few seconds. No trace in logs of an issue. I'm turning in round. My question, if i do a factory reset and then reconnect my account to the box, will i see my former cloud backups and be in a position to restore a "c" version ? (older)? thanks in advance for your answers, getting mad. br mathias
  2. Hi, Since almost 1 year and at least 5 version updates of my HC2 I am not able to create or restore backups. When I create a backup (of when during a system upgrade an automatic backup is created) the bleu progress-bar suggests that a backup is created but at the end of the backup process the system comes back with a message that the backup has failed. Also my list of backups remains empty whatever I try. With over 60 devices, 8 virtual devices, over 30 scenes and a lot of tailor-made icons I've spend months to get the system working in it's current state. This means I currently run a high risk as I have no backups available to restore in case of a system failure. Setting up everything again would mean months of work. Is there a way to clear the backup list and start from a clean situation or another way to fix a faulty backup process? Your help would be highly appreciated!!
  3. How many backup copies do you normally keep in backup/restore in the HC2 ?
  4. Dear all My HC2 took the initiative to delete many devices without any confirmation from my part. I just restarted it !! So I wonder if I restore a recent backup or I retrieve all the deleted devices and include them again but that means I have to check all the related scenario. Does restoring a backup restore deleted device (deleted by HC2 without my confirmation) with the same IDs ? what about icons ? are they restored too ? Thanks a lot for your help David
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