BUG: Impossible to change house location

[Dmitry M. 1]

Hello,

 

I can't change the location of my house. The problem looks like a bug in the system.

At first, I couldn't find the possibility to change the location at all, as the Longitude and Latitude information appear like static labels on the Configuration->Location page. Then, after using Safari browser, I found a hidden button (please see screenshot #1). But, after clicking this button, I was redirected to the page with the broken map (please see screenshot #2). I stuck on this page as no matter what I do, the location doesn't change.  

 

- If this is a bug, how to notify HC2 developers so they could probably release a fix in next firmware version?

- If it's not a bug, how to overcome this problem?

 

Thanks

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[10der 832]

Dima hi!

 

are you sure what Google not banned via your ISP?

btw, can you press F12 - switch browser to dev mode/javascript console and show us pic?

 

Thnak you!

[Dmitry M. 1]

2 hours ago, 10der said:

Dima hi!

 

are you sure what Google not banned via your ISP?

btw, can you press F12 - switch browser to dev mode/javascript console and show us pic?

 

Thnak you!

Thank you for the fast reply!

Yes, I'm sure that Google is not banned, I can access Google Maps website with no problem.

I made a screenshot of the issue, please have a look at it (attached). Here is the link from the Error message: 

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[10der 832]

it should be a warning not error!

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ha - ha!

it's easy!

 

just login to Google All requests to Google API should be authenticated by Google! 

lol!

Edited December 18, 2017 by 10der

[Dmitry M. 1]

Unfortunately, it didn't help. I was logged in with a Google account all that time. I also tried to log out - nothing changed

[I.Srodka 4]

Hello @Dmitry M.!

 

Thank you for your screenshots!

 

Make sure that you're not using browser in some private mode.

 

You should also:

- update your web browsers (use the latest version)

- clear cache and cookies and log in to Google and Fibaro again:

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[Dmitry M. 1]

Thank you for your suggestions. Unfortunately, it still doesn't work. Here is what I did:

1. I made a full clear of a cache in a Chrome browser

2. I turned off AdBlock and checked all other programs/add-ons that may block connection

3. I updated the browser to the final version: 63.0.3239.108

4. Finally, to be sure that the problem is not with my internet provider, I used my phone as a modem with 3G connection

I still see the same issue

[10der 832]

38 minutes ago, Dmitry M. said:

I used my phone as a modem with 3G connection

I still see the same issue

just FYI:

@I.Srodka

 

Dima!

here is you root issue!

you use public IP (from ISP DHCP pool) and you reach main Google rule: 25.000 calls per day on 90 consecutive days.

 

no dice here.

 

 

[I.Srodka 4]

Thank you @10der for your input, that can of course be the case!

 

However as @Dmitry M. said it is unusual to hit this limit with two different internet providers.

 

You can try some other cellular provider but I guess those national ones should have a free pass in Google's limits.

[10der 832]

also, you can try Opera browser. it can pass all http requests via random VPN proxies. maybe it helps you. 

 

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[Dmitry M. 1]

Just tried Opera (screenshot attached). Still the same issue...

 

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[10der 832]

melancholy news.

so, I  can only propose to you a workaround 

1) open

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2) get a response

3) copy - past response

4) change values (in notepad for example) 

"latitude": 22.7415277756882, "longitude": 77.8129217624664, "city": "Muhosransk",

according your location

4) past copy to http://<HC IP Addr>/docs/#!/settings/modLocation 

body

5) press [Try It!] button

 

 

Edited December 18, 2017 by 10der

[I.Srodka 4]

I think we are still missing some information:

1) Which firmware version do you have on your Home Center?

2) Did you try both local and remote connection? (I know that via Opera VPN it was a remote connection), but beside that?

 

[Dmitry M. 1]

43 minutes ago, 10der said:

melancholy news.

so, I  can only propose to you a workaround 

1) open

Please login or register to see this code.

2) get a response

3) copy - past response

4) change values (in notepad for example) 

"latitude": 22.7415277756882, "longitude": 77.8129217624664, "city": "Muhosransk",

according your location

4) past copy to http://<HC IP Addr>/docs/#!/settings/modLocation 

body

5) press [Try It!] button

 

 

Thanks for this workaround. Surprisingly, but it still doesn't change. Here is a screenshot of what I'm doing (attached). I noticed that, with this approach, I can change any other information. For example, I managed to change the Timezone and windUnit. But, the Longitude, Latitude, and City are unchangeable. I see response 200 and the HC2 reboots. But, I again see the old location, somewhere in Poland and the city remains empty.

 

 

 

23 minutes ago, I.Srodka said:

I think we are still missing some information:

1) Which firmware version do you have on your Home Center?

2) Did you try both local and remote connection? (I know that via Opera VPN it was a remote connection), but beside that?

 

1) 4.150

2) Not yet. I tried only remote access. I will try it the local access today evening and will let you know

 

 

If it helps, I can give I.Srodka access to my HC2, via private message. Should I?

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[Dmitry M. 1]

Hi Guys,

 

Luckily, it worked fine when I accessed the system from the local network!

It still doesn't work when I access it from the outside. But, that's ok for me. However, let me know if I can help you somehow to determine the root of this problem. 

Thank you all for your help!

 

Cheers

[T.Konopka 8]

Hi @Dmitry M. ,

 

Just to be clear. Any configuration of your HC is possible only via a local network. So it's not a workaround, it's the only way to do this.

[Bjorn weijenberg 0]

I also have This problem.

i tried this workaround but it is still on the earlier gps coordinations.

i was possible to change my home number this way but not my location.

i updated to the latest beta version.

can someone help me?

[Guest Burkhard]

hi bjorn, could you solve the issue? and how?

 

[SAC 0]

 

Same here, HCL with v4.521beta, tracking for replies / solutions

 

 

[domin12 9]

Same here..........

[Alfonso Presa 6]

Same problem for me.... I suspect that this is also making weather information not to work.