Roller Shutter FGR222 Reliable ?

[Jeremie 0]

I bought 5 fibaro FGR222 early July 2018 on amazon. I motorized my 5 shutters. All goes well for 3 months. This morning, I wanted to open the shutters using the physical wall command. The fuses jumped and a small smoke came out of wall command. I opened the wall command and I could see that the fibro FGR222 was burnt. I can smelt the electrical burn.

Why after 3 months without manual intervention?

Will this situation be repeated on my other four shutters ?

Do I need to fear a fire hazard?

How to I contact the Warranty service ?

Edited September 30, 2018 by Jeremie

[Sjekke 43]

1 hour ago, Jeremie said:

I bought 5 fibaro FGR222 early July 2018 on amazon. I motorized my 5 shutters. All goes well for 3 months. This morning, I wanted to open the shutters using the physical wall command. The fuses jumped and a small smoke came out of wall command. I opened the wall command and I could see that the fibro FGR222 was burnt. I can smelt the electrical burn.

Why after 3 months without manual intervention?

Will this situation be repeated on my other four shutters ?

Do I need to fear a fire hazard?

How to I contact the Warranty service ?

 

Hi @Jeremie, I'm using for more than a year 3 Fibaro Roller Shutters in cooperation with manual switches. I have 2 Somfy motors and 1 Chamberlain motor.

No problems so far. 

 

Did the manual switch worked after your first installation?

 

 

[Jeremie 0]

4 hours ago, Sjekke said:

 

Hi @Jeremie, I'm using for more than a year 3 Fibaro Roller Shutters in cooperation with manual switches. I have 2 Somfy motors and 1 Chamberlain motor.

No problems so far. 

 

Did the manual switch worked after your first installation?

 

 

 

Hi @Sjekke, thanks for you answer. 

 

Yes it did.

Everything worked fine for three month. 

Since this incident I removed the dead fibaro module. The shutter does go down but doesn’t go up.

[Sjekke 43]

Mmm ... isn’t it a shortcircuit of your motor?

[Igy 23]

I have 7 of them for more than 3 years and not a single issue.