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Roller Shutter FGR222 Reliable ?


Question

I bought 5 fibaro FGR222 early July 2018 on amazon. I motorized my 5 shutters. All goes well for 3 months. This morning, I wanted to open the shutters using the physical wall command. The fuses jumped and a small smoke came out of wall command. I opened the wall command and I could see that the fibro FGR222 was burnt. I can smelt the electrical burn.

Why after 3 months without manual intervention?

Will this situation be repeated on my other four shutters ?

Do I need to fear a fire hazard?

How to I contact the Warranty service ?

Edited by Jeremie
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1 hour ago, Jeremie said:

I bought 5 fibaro FGR222 early July 2018 on amazon. I motorized my 5 shutters. All goes well for 3 months. This morning, I wanted to open the shutters using the physical wall command. The fuses jumped and a small smoke came out of wall command. I opened the wall command and I could see that the fibro FGR222 was burnt. I can smelt the electrical burn.

Why after 3 months without manual intervention?

Will this situation be repeated on my other four shutters ?

Do I need to fear a fire hazard?

How to I contact the Warranty service ?

 

Hi @Jeremie, I'm using for more than a year 3 Fibaro Roller Shutters in cooperation with manual switches. I have 2 Somfy motors and 1 Chamberlain motor.

No problems so far. 

 

Did the manual switch worked after your first installation?

 

 

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  • 4 hours ago, Sjekke said:

     

    Hi @Jeremie, I'm using for more than a year 3 Fibaro Roller Shutters in cooperation with manual switches. I have 2 Somfy motors and 1 Chamberlain motor.

    No problems so far. 

     

    Did the manual switch worked after your first installation?

     

     

     

    Hi @Sjekke, thanks for you answer. 

     

    Yes it did.

    Everything worked fine for three month. 

    Since this incident I removed the dead fibaro module. The shutter does go down but doesn’t go up.

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