cloud connection down?

[jur.ko 7]

Hi!

 

I cannot connect to my HC3 devices through cloud anymore. App fails and also web connection through home.fibaro.com fails. Is anyone else experiencing issues?

[A.Socha 114]

11 godzin temu, petervanderpol napisał:

 

I've had this message too,in HC2 it is easily solved by going to users and click "synchronize access"

 

 

 

All, integratio with Google home doesn't work yet, is that correct??

all services and integrations working like before fault

[petervanderpol 1]

Do I need to reset anything? My Google home still cannot reach my Fibaro devices.

[danidani 1]

1 hour ago, petervanderpol said:

Do I need to reset anything? My Google home still cannot reach my Fibaro devices.

I still have the same issue. Google Home + HC3 on 5.130.64. Location: CZ

Edited February 7, 2023 by danidani

[A.Socha 114]

12 godzin temu, danidani napisał:

I still have the same issue. Google Home + HC3 on 5.130.64. Location: CZ

Please login to home.fibaro.com

Look if there is online your HUB there

- no -> check internet on hub -> restart hub -> check dns -> go to support maybe port is blocked in your network by you or internet provider

- Yes -> chose your HUB and press active integration -> unlink and link again integration  if this dont work come to support we will diagnose problem

 

[Tosha 0]

On 2/5/2023 at 8:59 PM, A.Socha said:

its got internet if yes please contact with our support we will check reason

Got it fixed with switching to automatic time sync from NTP Server, and now all works. Thanks!

[petervanderpol 1]

On 2/8/2023 at 9:49 AM, A.Socha said:

Please login to home.fibaro.com

Look if there is online your HUB there

- no -> check internet on hub -> restart hub -> check dns -> go to support maybe port is blocked in your network by you or internet provider

- Yes -> chose your HUB and press active integration -> unlink and link again integration  if this dont work come to support we will diagnose problem

 

Does this also apply to HC2?

 

Thanks

[A.Socha 114]

6 godzin temu, petervanderpol napisał:

Does this also apply to HC2?

 

Thanks

yes

[petervanderpol 1]

I did not get the integration working, in the end, I've unlinked the integration with Google, tried linking again and still no luck.

 

Had to reboot first after the unlinking and then link again. This works.

 

Integration works fine now

[Projectspark 0]

I can't get into any cloud access to HC's and I'm in New Zealand, local works fine but none of my clients have remote app access 

[gsmart 29]

Hello,

 

Once again? Cannot connect from Poland...

[Milan Takacs 22]

6 minutes ago, gsmart said:

Hello,

 

Once again? Cannot connect from Poland...

There are problems in Hungary too….

[ABDULLAH258 4]

I have a problem right now in Egypt due to change in time for DST so the clock in HC3 didn't change automatically, I tried to change in NTP Server for my country but nothing happen.

Can anyone tell me how to solve this?

[Sintec 0]

Thailand issues