I'm having problems with the alarm panel in a HC2 - HCL Gateway setup.
To clarify the setup, see screenshot below.
HCL has all devices connected to. HC2 only has scene's and VD's. All
devices are visible in HC2 and all actions on a device can be performed
through both HCL and HC2.
Now I want to migrate the alarm panel from HCL to HC2. But I can't get
it working correctly. Below you can find the behavior. Alarm panel has
only basic scene as an action. Same behavior with standards 'scena'.
- alarm panel only active on HCL with scene: Ok --> working
- alarm panel active on HCL and HC2 with only scene active on HC2 : NOK --> not working - Scene on HC2 is only executed if alarm panel is disarmed.
- alarm panel NOT active on HCL but active on HC2 : NOK --> not working - scene is executed immediately while sensor breached is still counting down. Alarm panel is off in GUI but remains On on Fibaro app. Only
manual arm and disarm of sensor will disarm alarm panel.
This is what I have send to Fibaro support june 22nd. July 26th, I finally got an answer. See below for their answer.
First of all I want to apologize for such late answer.
1) First of all you have to have correctly configured “gateways connection” option:
a) In case of alarm the most important thing is that you have to have the same PINs for alarm on both gateways.
2) You need to set scenes as Active on both gateways.
If you will have the same PIN code and the same scenes active on both gateways, everything should work well.
I hope I was able to answer to your query.
Case closed. That's it.
As far as I understand the question from Fibaro. They even didn't read my mail.
Ok, I can expect typical 'Helpdesk questions' like 'did you configure the same pin?'. But these are not questions and they just close the case.
So, anybody on the forum that can help? Has an idea what I missed or can try? @T.Konopka, maybe a push towards support again? I have a good working stable system (in contradiction to others). This is the only leftover to migrate all scenes from HCL to HC2.