Is Fibaro prepairing to introduce new gateway soon?

[10der 832]

Just now, Bodyart said:

@10der,

Well if Fibaro woul'd ask me for credentials to access my HC2 and then no word from them u woul'd be really pissed, believe me!

at least once I'm waiting for remote support  - more than 1 week.

but one last time a certain "pan" (sir) Piotr help me like a bat out of hell

[Bodyart 231]

pan Piotr helped me once stating about "unwanted characters in remarks" and "very long remarks.....

Dzjekuje barco; I rest my case....

Edited July 26, 2018 by Bodyart

[10der 832]

bardzo :)

[chaicka 195]

On 7/26/2018 at 4:32 PM, Sankotronic said:

Still nothing, not a word from Fibaro.

 

As a user that opened his HC2 to internet I would expect at least to be informed when Fibaro team started and when finished with my HC2 so that I can close ports and start using my HC2 normally as it can be with all this problems at hand. This is last time I opened my HC2 to them. First time was Fibaro support and I never get informed about their action or results.

 

And now again, not a word from Tuesday 13h when I send information for connecting to my HC2. Lame!

 

 

You are not the first to encounter this.

 

The first time I had to open up remote access, I asked for range of IP (no need give me exact, at least something that belongs to their ISP will do) so I can narrow down the firewall rules and hence vector of attack. Fibaro don't bother to response. Without a choice, I then open wide access to any public IP on the internet. No word when Fibaro support will access, no word when they have finish as well. I had to keep monitor my firewall logs to see if there is any activities (thankfully I use biz-class router with full CLI capabilities and able to have syslog on top of its own logs). Long story short, you always fly blinded with Fibaro support and they don't give a damn about your concerns beyond their product. They have much to learn from Ubiquiti when it comes to support via remote access.

 

Perhaps the staffs are busy counting how much each of them are getting out of the 63 mil euro from their recent acquisition - Nice S.p.A acquired Fibaro!!!

Please login or register to see this link.

Edited July 27, 2018 by chaicka

[tinman 1,070]

 

1 hour ago, chaicka said:

Perhaps the staffs are busy counting how much each of them are getting out of the 63 mil euro from their recent acquisition - Nice S.p.A acquired Fibaro!!!

Please login or register to see this link.

 

i can confirm, that's already solved

[10der 832]

@Bodyart

btw, I can see some FB admins in polish (yes, I can read and clearly understand polish) forum...   so, admins here!  yay!

[Bodyart 231]

@10der,

 

ponatno, spasibo

[Sankotronic 2,370]

Hi all,

 

I finally get some answers from Fibaro team. There are no specific details on the matter but looking into my HC2 was useful and helpful. We also agreed that if needed I will again give them access to my HC2 to have more checks and insights.

 

I do believe that Fibaro team will do their best to bring us next upgrade that will have solved problems with lags.

 

 

[10der 832]

@Sankotronic

yeah, good luck with that.

[Sankotronic 2,370]

@10der ,

 

luck has nothing to do with this, but willingness and cooperation, constructive complaints, sharing and knowledge

Sometimes even intriguing question in topic title can help  

[10der 832]

1 minute ago, Sankotronic said:

luck has nothing to do with this, but willingness and cooperation, constructive complaints, sharing and knowledge

Maybe in another life, boss.

[petergebruers 1,268]

Sounds vague to me.

 

Merriam-Webster dictionary says "vague" means: "not clearly expressed", "stated in indefinite terms", "not clearly defined, grasped, or understood"

 

What's Fibaro's plan?

[HomeSystem.sk 69]

On 7/28/2018 at 9:44 AM, Sankotronic said:

Hi all,

 

I finally get some answers from Fibaro team. There are no specific details on the matter but looking into my HC2 was useful and helpful. We also agreed that if needed I will again give them access to my HC2 to have more checks and insights.

 

I do believe that Fibaro team will do their best to bring us next upgrade that will have solved problems with lags.

 

 

 

Did they at least say that they see the bug, or? 

[Sankotronic 2,370]

10 hours ago, HomeSystem.sk said:

 

Did they at least say that they see the bug, or? 

 

I get information that they where able to reproduce the issue on their system which means that they will be able to trace it and solve it.

[petergebruers 1,268]

Thank you @Sankotronic

 

BTW you aren't using KillScenes() anywhere?

 

 

[T.Konopka 8]

@10der , "I find your lack of faith disturbing"

 

We are working hard on fixing the issue with the system. Thanks to @Sankotronic we were able to track the issue and draw conclusions about it.

I cannot guarantee when the fix will be released, but we will solve the issue

[jack.daniels 103]

5 minutes ago, T.Konopka said:

"I find your lack of faith disturbing

Faith (in FIbaro) is the thing we are all missing last days here.

Telling the trooth, I have started the research to get myself other soltion.

To my HCL expirience (<15 devices, goes 503 daily and once a week hardware hangs (stops respondin on requests)) added "happy" HC2 users feedback.

I got already the SmartThings Hub, Samsung Connect Home, going to order Vera Secure. and learning Node-Red+Z-Wave.

So a bit of fresh faith would be very good.

[Bodyart 231]

19 minutes ago, T.Konopka said:

We are working hard on fixing the issue with the system. Thanks to @Sankotronic we were able to track the issue and draw conclusions about it.

I cannot guarantee when the fix will be released, but we will solve the issue

Hi @T.Konopka,

 

appreciate your posting Despite different drawbacks many users have experienced, there are enough users trusting fibaro to become the best in class and to keep the products at state of art level!

[10der 832]

1 minute ago, T.Konopka said:

@10der , "I find your lack of faith disturbing"

 

 

oh! 

Holy Father? please re-login!  

[petergebruers 1,268]

50 minutes ago, T.Konopka said:

We are working hard on fixing the issue with the system. Thanks to @Sankotronic we were able to track the issue and draw conclusions about it.

I cannot guarantee when the fix will be released, but we will solve the issue 

 

You will fix it.

 

But please thank your loyal customer(s) for their patience.