Is Fibaro prepairing to introduce new gateway soon?

[gucio1234 79]

4 godziny temu, T.Konopka napisał:

 

(...)  we will solve the issue

 

Dear @T.Konopka and Fibaro Team, I am looking for the fix of the problem.

 

I hope the feedback and data collection from @Sankotronic's setup will help to improve the system.

 

I believe also that  based on this exchange of experience Fibaro will start to build strong dialog with loyal customers. We all need Fibaro listen to us.

We all spent lots of time and money to build our systems. I think lots of us believe in Fibaro, despite last weeks were full of frustrations caused by not the best recent firmware upgrades.

 

 "Let's Fibaro be great again !"

 

 

[jack.daniels 103]

On 7/25/2018 at 6:11 PM, chaicka said:

And while I am at it, PLEASE Fibaro, do not starve HC3 of memory. 2GB of memory

The best option for me would be Fibaro USB stick with controller and the SMA antenna. (Current HC2 configuration is like that anyway)

Then everyone can pick themselves PC configration matches the reqirements.

I would love to use it with Intel NUC

[akatar 208]

2 hours ago, jack.daniels said:

The best option for me would be Fibaro USB stick with controller and the SMA antenna. (Current HC2 configuration is like that anyway)

Then everyone can pick themselves PC configration matches the reqirements.

I would love to use it with Intel NUC

if you want to use a pc with a usb stick, then there are plenty of options

homeseer

allonis

etc

[HomeSystem.sk 69]

11 hours ago, T.Konopka said:

@10der , "I find your lack of faith disturbing"

 

We are working hard on fixing the issue with the system. Thanks to @Sankotronic we were able to track the issue and draw conclusions about it.

I cannot guarantee when the fix will be released, but we will solve the issue

 

I really hope you will. I went today to the customer houses (3 houses next to each other) to add some devices. All 3 systems behave crazy. We needed to reboot 2 HC2 while I was there. The lags are just horrible, running simple scene to turn off the lights (and yes, I use the scene to turn only the lights that are on) makes the system lags for some time and at the end, not all lights turns off. 

Then customer is clicking the button to do something and it says transfer ok and we keep looking at the device and it does nothing. Then we reboot the system, and it takes 20 minutes till the lags stops for few minutes. We tried to turn on the light on the terrace, and we waited for 2 minutes till it turned on...

 

Just imagine the amount of shame I felt that I sold them the system for nearly 10000€ each and the system behaves like this... And it takes you WAY too long to solve such a horrible bug. There were so many reports over the last 2 monts here. This is not something your installer can fix, this is something you need to do and honestly, your development team instead of fixing the issues that were reported came out with big update.

 

I dont know if you did not learn from your own mistake, you are not good on big updates! Remember the 3.xxx to 4.xxx update? That was disaster... Now, I reported this issues some time ago to your support, the answer I got was that big update is comming so it will probably be fixed. I asked them to fix the issue before big update, as big update brings more bugs and people will be stuck in the middle between bad last stable and worst new betas. 

 

Obviously, you did not see it comming but here we are, our most valuable customers (with huge systems) are having troubles to use the system and everyone else who updated to beta is having different kind of issues, so no happy users right now? Clever decision. 

 

Sorry for giving all this sh.t to you here, but I believe we all tried to do it the good way, report it, try to fix it, cooperate with your support, but it is like you dont listen at all! 

 

Please really fix the bugs, forget about new functionality now. I would be so happy if you would go back to 4.140 and start over. Since then your system got unstable, slow, laggy, bad... 

 

Hope to see proper stable soon, not stable as 4.170, 4,180... which should never happen.

[Sankotronic 2,370]

13 hours ago, petergebruers said:

Thank you @Sankotronic

 

BTW you aren't using KillScenes() anywhere?

 

No, I don't use that function anymore. I only use os.exit or break when I want to stop running code.

 

@HomeSystem.sk ,

 

I do understand you regarding your customers. I have built in UHAS System control VD that enables to stop all VD's main loops and scenes. Then after some time complete system is restarted in sequence with small delays and that solves lags for at least some time. I use that feature once per day or two and system is much more responsive with very short lags. I know that this doesn't help, and that it would take a lot of time to implement such solution, but it is something that can be used in future. It also helps when adding or deleting devices to stop all code until that is done, specially on bigger systems.

 

I do really hope and believe that Fibaro team will solve this problem, but this feature will remain as main part of UHAS since it can help on bigger systems to avoid loosing time on unsuccessful inclusion/exclusion of devices and also for making backups.

 

 

 

 

[10der 832]

24 minutes ago, HomeSystem.sk said:

I went today to the customer houses (3 houses next to each other) to add some devices. All 3 systems behave crazy. We needed to reboot 2 HC2 while I was there. The lags are just horrible, running simple scene to turn off the lights (and yes, I use the scene to turn only the lights that are on) makes the system lags for some time and at the end, not all lights turns off. 

Then customer is clicking the button to do something and it says transfer ok and we keep looking at the device and it does nothing. Then we reboot the system, and it takes 20 minutes till the lags stops for few minutes. We tried to turn on the light on the terrace, and we waited for 2 minutes till it turned on...

 It is the intention of the story, a coroner's @petergebruers  on his way with a body ) and a long story about Z-wave, Z-Sniffer, Z-diagnostic... yeah.. It's not easy, @HomeSystem.sk

[chaicka 195]

Thanks to Fibaro, it has made an impression about Polish programmers for sure. Broaden horizon and welcome to the globalised world. Being extreme secretive is no longer the formula for success. Learn from UBNT if you really want to steer in the right direction.

[petrkl12 228]

I think that main problem of HC2 is no logs that could be accessible for users. Information about ram and CPU - it is only for fun. 

I have huge instalation and zwave freeze every day (as a workaround I have setup automatic system for freeze detection and automatic restart) and I really need solution! 

 

Could be possible to add detail logs into next version to have possibility to do investigation myself?

[karolek75 1]

4 hours ago, petrkl12 said:

Could be possible to add detail logs into next version to have possibility to do investigation myself?

This could introduce more bugs. Maybe it would kill it for good

 

I'm still on 4.120 with no intend to upgrade or reset. Even I can't add  FGS-222 with template anymore, and FIBARO support doesn't have valid root password to my system  

Edited July 31, 2018 by karolek75

[PreHack 8]

10 hours ago, chaicka said:

Thanks to Fibaro, it has made an impression about Polish programmers for sure. Broaden horizon and welcome to the globalised world. Being extreme secretive is no longer the formula for success. Learn from UBNT if you really want to steer in the right direction.

 

No, please don't learn from UBNT they are already doing all the same *abuse* Fibaro does. They Promote products with functions they don't have on release and sometimes never get implemented. They have a phone line where the customers aren't sure since 2 years what's really going on and when there will be a PBX solution again and if they ever will bring an update of their phones or when the new line of phones will get out. I really love UBNT they do it already better than Fibaro, but they also have a long way to go.

[chaicka 195]

10 hours ago, PreHack said:

 

No, please don't learn from UBNT they are already doing all the same *abuse* Fibaro does. They Promote products with functions they don't have on release and sometimes never get implemented. They have a phone line where the customers aren't sure since 2 years what's really going on and when there will be a PBX solution again and if they ever will bring an update of their phones or when the new line of phones will get out. I really love UBNT they do it already better than Fibaro, but they also have a long way to go.

 

Sadly, the VoIP side of things are what you described. But the way they handle forum and feedbacks from its community for the EdgeMax and UniFi (Wireless & Routing/Switching) are way way way better than Fibaro. And so far, those product lines deliver on its functions and the customer base has been growing at a very fast pace. Even non-IT folks also know about their products now, yet they did not even need to spend huge budget on fanciful marketing like Fibaro does.

[TN92 2]

I noticed Fibaro released their new FW update 4.510 just yesterday, i wonder if it has improved any of the major issues?!

[HomeSystem.sk 69]

15 minutes ago, TN92 said:

I noticed Fibaro released their new FW update 4.510 just yesterday, i wonder if it has improved any of the major issues?!

Apparently not, as @Sankotronic mentioned in some post under the new update. I would be happy for any feedback from him here, so we continue this topic where we got promissed the Fix. I wonder why Fibaro did not take this seriously and did not make sure it is fixed within next update, as they said they been able to see the bug... This is just "great".

[TN92 2]

17 hours ago, HomeSystem.sk said:

Apparently not, as @Sankotronic mentioned in some post under the new update. I would be happy for any feedback from him here, so we continue this topic where we got promissed the Fix. I wonder why Fibaro did not take this seriously and did not make sure it is fixed within next update, as they said they been able to see the bug... This is just "great".

I myself am concerned as i will be installing the Fibaro solution on a rather bigger site, 180+ devices.

 

Could multiple HC2 units with all of the devices imported to one of the HC2 acting as a main controller be a good solution? would it spread the CPU load across multiple controllers and reduce the lag? has anyone tried this?

 

I continuously check for updates on the Nice-Fibaro acquisition hoping for a release of a new HC3 or so, but so far to no avail!

[speedy 64]

20 hours ago, TN92 said:

I myself am concerned as i will be installing the Fibaro solution on a rather bigger site, 180+ devices.

 

Absolutely use multiple HC2´s, spread them out for a 50/50 divide or similar (as best you can).

Or maybe 3, depending on how big the house is, how its built, distance between devices, building material (wood, concrete) etc.

You will be at the maximum nr of devices with 1 HC2.

I have not done this many devices in my installations, (140 z-wave devices maximum for me at 1 customer)

The system might expand in the future also, so for the future proofing of the system this is recommended.

 

And also, as i have not used 2 gateways, maybe someone have more information about the issues, things that is worth thinking about in the system build.

 

Now, my biggest installaiton worked fine until a Fibaro firmware update (nov 2017 "Cannot query interpreter state" and freeze issue was introduced) and its not been fixed since.

So, he can not use Fibaro Alarm, (that freezes the system and actions doesn't happen) I have had to do many workarounds to check is devices have been turned on or off as the freeze happen randomly.

I have delays that come randomly, and the system has z-wave command buildups (and then everything happens at once).

 

So this is my situation as a Fibaro installer, i would not be comfortable installing Fibaro today, sorry to say, but for me the time it has taken to fix this issue, the non response from Fibaro, being ignored by support, well i would not install it.

This is just my situation as a Fibaro installer, trying to make money installing smart homes with Fibaro, i have had to change company direction as i don't trust Fibaro anymore.

 

Now this is my personal situation, but have a look around the forum, read about people with big systems that have similar issues and decide for yourself.

If this is you building the house (it seems as you  are a contractor), then maybe you can be ok with installing it and have (maybe) issues happen to you.

If you are installing it for a customer, well then its your time, money, reputation and peace of mind that come into play.

And i know, its well priced and looks good, and so on, and if you explain all this to your customer (if that is the case) then he might be OK with the system having issues, or not.

 

So, even if there is a HC3 coming up, how can i (you) be sure that problems are fixed and that issues are handled properly from Fibaros end?

We cant, and so we are back to having an open discussion with the customer saying: this can happen, are you ok with that?

 

Ah, well, hope i don't come off to negative, but it is with years of experience installing Fibaro (from V1.XX)  so I've been through some issues during that time.

But this freeze issue (and all troubles that came with it) that has been around now (for almost a year!) and is not fixed is just what tipped it over, it cant be fixed by me with workarounds by me.

 

Good luck!

 

Edited August 5, 2018 by speedy

[speedy 64]

On 7/30/2018 at 11:35 PM, HomeSystem.sk said:

Just imagine the amount of shame I felt that I sold them the system for nearly 10000€ each and the system behaves like this... And it takes you WAY too long to solve such a horrible bug. There were so many reports over the last 2 monts here. This is not something your installer can fix, this is something you need to do and honestly, your development team instead of fixing the issues that were reported came out with big update.

Oh yes, so much this, im in the exact same situation!

As an installer that takes the job seriously, these big problems are a nightmare with SO MANY free hours of work trying to fix stuff with workarounds. (that doesn't work reliably because of lag, freeze etc)

 

On 7/30/2018 at 11:35 PM, HomeSystem.sk said:

Sorry for giving all this sh.t to you here, but I believe we all tried to do it the good way, report it, try to fix it, cooperate with your support, but it is like you dont listen at all! 

Exactly the same experience.

 

On 7/30/2018 at 11:35 PM, HomeSystem.sk said:

I would be so happy if you would go back to 4.140 and start over. Since then your system got unstable, slow, laggy, bad... 

Can only agree, while its terrible this happens to you, its at the same time good that you report it here so i know I'm (we) are not alone.

I have the exact same thing 4.140 = No issues at all, version over 4.140 massive issues (freeze, delays, startup z-wave unresponsive)

With versions over 4.140 everything started (freeze, lag, problems etc etc) but they just kept on going forward, not stopping directly to analyse exactly what change in the code to caused these issues.

 

[HomeSystem.sk 69]

On 8/5/2018 at 3:43 PM, speedy said:

Oh yes, so much this, im in the exact same situation!

As an installer that takes the job seriously, these big problems are a nightmare with SO MANY free hours of work trying to fix stuff with workarounds. (that doesn't work reliably because of lag, freeze etc)

 

Exactly the same experience.

 

Can only agree, while its terrible this happens to you, its at the same time good that you report it here so i know I'm (we) are not alone.

I have the exact same thing 4.140 = No issues at all, version over 4.140 massive issues (freeze, delays, startup z-wave unresponsive)

With versions over 4.140 everything started (freeze, lag, problems etc etc) but they just kept on going forward, not stopping directly to analyse exactly what change in the code to caused these issues.

 

Right, and sadly they dont even seems to care really. Thats the worst part. Yes they diagnosed the system once here, but I reported the issues 20 times to support, We are talking about it on forum for some time now... And they just dont take it seriously.

[chaicka 195]

17 hours ago, HomeSystem.sk said:

Right, and sadly they dont even seems to care really. Thats the worst part. Yes they diagnosed the system once here, but I reported the issues 20 times to support, We are talking about it on forum for some time now... And they just dont take it seriously.

 

Can't expect much from a support team that has no clue of ITIL and simply close support ticket as and when they pleases, without even confirmation from customer/requester that the issue is indeed fixed. No response to tickets and when the first response come, it is just a plain copy and paste answer as if from some internal FAQ with status of ticket as closed.

 

What kind of technological firm practices this kind of technical support in this era? 15 years ago, maybe plentiful. Now in 2018, none that I can recall except some small local firms with only 5-20 staffs.

[HomeSystem.sk 69]

1 hour ago, chaicka said:

 

Can't expect much from a support team that has no clue of ITIL and simply close support ticket as and when they pleases, without even confirmation from customer/requester that the issue is indeed fixed. No response to tickets and when the first response come, it is just a plain copy and paste answer as if from some internal FAQ with status of ticket as closed.

 

What kind of technological firm practices this kind of technical support in this era? 15 years ago, maybe plentiful. Now in 2018, none that I can recall except some small local firms with only 5-20 staffs.

We are small local firm with 2 employees and we would not behave that way to our customers. As a matter of fact, I myself spent hours in customer houses trying to fix issues which are at the end Fibaros bugs. Thursday I am traveling 500km to install one system completelly again (of corse for free) as the HC2 went for RMA, it came back apparently fixed but all the devices are marked as dead (even though they kind of work), but tech support gives me help such as - try to recover backup... Obviously, I do that, and I try 1000 other things before I contact them, right

I am waiting for them to look at the system, I activated support access on that system yesterday (it is activated for 7 days) so lets see. I had to promisse client to reinstall it on thursday as again, he is upset already.

In case Fibaro would like to know, it is case number #139801 and yeah, it is urgent... 

[10der 832]

6 hours ago, chaicka said:

Can't expect much from a support team that has no clue of ITIL and simply close support ticket as and when they pleases, without even confirmation from customer/requester that the issue is indeed fixed. No response to tickets and when the first response come, it is just a plain copy and paste answer as if from some internal FAQ with status of ticket as closed.

 

What kind of technological firm practices this kind of technical support in this era? 15 years ago, maybe plentiful. Now in 2018, none that I can recall except some small local firms with only 5-20 staffs.

 

once, I have asked about JIRA tickets etc... support ignore my question at all  now I don't know if Fibaro have QA team