Jump to content

Welcome to Smart Home Forum by FIBARO

Dear Guest,

 

as you can notice parts of Smart Home Forum by FIBARO is not available for you. You have to register in order to view all content and post in our community. Don't worry! Registration is a simple free process that requires minimal information for you to sign up. Become a part of of Smart Home Forum by FIBARO by creating an account.

 

As a member you can:

  •     Start new topics and reply to others
  •     Follow topics and users to get email updates
  •     Get your own profile page and make new friends
  •     Send personal messages
  •     ... and learn a lot about our system!

 

Regards,

Smart Home Forum by FIBARO Team


Update to 4.9 fails and FGT is unresponsive


oajungen

Recommended Posts

1 hour ago, akatar said:

Well, i have to pay for the shippingcost, i am not going to do that. dumped it in the trashcan

*abuse* you fibaro!

 

44 minutes ago, K.Drozynski said:

You will not pay for the shipping cost and I will give you my word if it means anything to you.


Exactly. 
Our policy here is clear, we are arranging the shipping - no need to pay anything. 

Link to comment
Share on other sites

1 hour ago, K.Drozynski said:

 

You will not pay for the shipping cost and I will give you my word if it means anything to you.

Regardless whether you decide to use the product again or not, you deserve to receive a functional Heat Controller free of charge.

 

To sum up the process:

You contact us directly via: [email protected] and the team provides you with exact details regarding servicing program, step by step. They will ask for certain details to proceed with free shipping.

 

 

 

 

Hi guys,

 

I had already opened a ticket few days ago with [email protected]

 

Do I need to open a new one with [email protected]?

 

Thanks

Link to comment
Share on other sites

27 minut temu, Fyase napisał:

 

Hi guys,

 

I had already opened a ticket few days ago with [email protected]

 

Do I need to open a new one with [email protected]?

 

Thanks

 

I just sent you a priv message and requested some details to check the ticket status for you.

The agent assigned to your ticket is replying to you as we speak.

Link to comment
Share on other sites

3 hours ago, K.Drozynski said:

 

 I will give you my word if it means anything to you.

 

 

 

 

you're word is good enough

Link to comment
Share on other sites

21 hours ago, K.Drozynski said:

You contact us directly via: [email protected] and the team provides you with exact details regarding servicing

 

Would it be possible for the guy(s)/girl(s) handling that [email protected] mailbox to confirm reception of our (my) request? I did not get any response and these these I blame overly zealous spam-filters to cause trouble. And if I resend my request to that mailbox, they might think I am pressing them to act which is not the case. I am not in a hurry at all...

Link to comment
Share on other sites

Godzinę temu, petergebruers napisał:

 

Would it be possible for the guy(s)/girl(s) handling that [email protected] mailbox to confirm reception of our (my) request? I did not get any response and these these I blame overly zealous spam-filters to cause trouble. And if I resend my request to that mailbox, they might think I am pressing them to act which is not the case. I am not in a hurry at all...

 

The team was notified and they confirmed that your emails are reaching them and that that they will do their best to notify you the very moment the device is sent to you guys. They would also like to apology for the situation.

Link to comment
Share on other sites

On 12/2/2021 at 11:59 AM, Fyase said:

 

Mine is 20 days old, I can't accept this behavior for their errors....

 

Let's wait for an official mail from them...

 

 

You have a 2 year warranty… so they need to replace it for free without any cost.

On 12/2/2021 at 11:50 AM, akatar said:

Yes, i contacted them (benelux dealer) have to pay for it (is 5 weeks old!)

so trashed and dumped and never again, starting to hate this *abuse* compagny

Which dealer? 

Link to comment
Share on other sites

The negatvie post are about fibaro Poland and NOT the benelux dealer.

Poland can learn a couple of things how support should work.

Link to comment
Share on other sites

Hi, I have called two Italian dealers and no one knows anything about the delivery of broken devices to them.
How can I give the devices to someone who doesn't know about them?

 

Edited by Amoscaceca75
Link to comment
Share on other sites

3 godziny temu, Amoscaceca75 napisał:

Hi, I have called two Italian dealers and no one knows anything about the delivery of broken devices to them.
How can I give the devices to someone who doesn't know about them?

 

Well in that case you really did more than we asked for, thank you for that.

You will still receive a functional device and when it comes to your broken Heat Controller we politely ask that you do not resell it to an unaware person.

Link to comment
Share on other sites

4 godziny temu, akatar napisał:

The negatvie post are about fibaro Poland and NOT the benelux dealer.

Poland can learn a couple of things how support should work.

May I know in what way FIBARO Poland did not perform to your expectations?

 

Link to comment
Share on other sites

  • Topic Author
  • I have received a brand new Heat Controller today with UPS from Poland.

    Thank you for this great service!

    • Like 1
    Link to comment
    Share on other sites

    I also received new controllers.
    They have 4.9 already installed. And with those Heat Controllers I have the problem that they show up as 6 devices (instead of 4) with 2x HVEC and 2x Temperature Sensor. Also in the General details the point External Sensor is  missiong - so I can´t check whether the controller is paired with the external sensor. I have paired them, but the heat controller does not show the temperature from the external sensor in HC3 as well.
     

    Anybody experiencing something similar with 4.9 heat controllers?

    Edited by Emperyan
    Link to comment
    Share on other sites

    I am not going for the valve, the first one that enters my serialnumber at fibaro will get a valve for free

     

     

     

     

    Please login or register to see this attachment.

    Link to comment
    Share on other sites

    Join the conversation

    You can post now and register later. If you have an account, sign in now to post with your account.

    Guest
    Reply to this topic...

    ×   Pasted as rich text.   Paste as plain text instead

      Only 75 emoji are allowed.

    ×   Your link has been automatically embedded.   Display as a link instead

    ×   Your previous content has been restored.   Clear editor

    ×   You cannot paste images directly. Upload or insert images from URL.

    ×
    ×
    • Create New...