Update to 4.9 fails and FGT is unresponsive

[m.roszak 556]

1 hour ago, akatar said:

Well, i have to pay for the shippingcost, i am not going to do that. dumped it in the trashcan

*abuse* you fibaro!

 

44 minutes ago, K.Drozynski said:

You will not pay for the shipping cost and I will give you my word if it means anything to you.

Exactly. 
Our policy here is clear, we are arranging the shipping - no need to pay anything. 

[Fyase 6]

1 hour ago, K.Drozynski said:

 

You will not pay for the shipping cost and I will give you my word if it means anything to you.

Regardless whether you decide to use the product again or not, you deserve to receive a functional Heat Controller free of charge.

 

To sum up the process:

You contact us directly via: [email protected] and the team provides you with exact details regarding servicing program, step by step. They will ask for certain details to proceed with free shipping.

 

 

 

 

Hi guys,

 

I had already opened a ticket few days ago with [email protected]

 

Do I need to open a new one with [email protected]?

 

Thanks

[K.Drozynski 107]

27 minut temu, Fyase napisał:

 

Hi guys,

 

I had already opened a ticket few days ago with [email protected]

 

Do I need to open a new one with [email protected]?

 

Thanks

 

I just sent you a priv message and requested some details to check the ticket status for you.

The agent assigned to your ticket is replying to you as we speak.

[akatar 208]

3 hours ago, K.Drozynski said:

 

 I will give you my word if it means anything to you.

 

 

 

 

you're word is good enough

[petergebruers 1,265]

21 hours ago, K.Drozynski said:

You contact us directly via: [email protected] and the team provides you with exact details regarding servicing

 

Would it be possible for the guy(s)/girl(s) handling that [email protected] mailbox to confirm reception of our (my) request? I did not get any response and these these I blame overly zealous spam-filters to cause trouble. And if I resend my request to that mailbox, they might think I am pressing them to act which is not the case. I am not in a hurry at all...

[K.Drozynski 107]

Godzinę temu, petergebruers napisał:

 

Would it be possible for the guy(s)/girl(s) handling that [email protected] mailbox to confirm reception of our (my) request? I did not get any response and these these I blame overly zealous spam-filters to cause trouble. And if I resend my request to that mailbox, they might think I am pressing them to act which is not the case. I am not in a hurry at all...

 

The team was notified and they confirmed that your emails are reaching them and that that they will do their best to notify you the very moment the device is sent to you guys. They would also like to apology for the situation.

[Sjekke 87]

On 12/2/2021 at 11:59 AM, Fyase said:

 

Mine is 20 days old, I can't accept this behavior for their errors....

 

Let's wait for an official mail from them...

 

 

You have a 2 year warranty… so they need to replace it for free without any cost.

On 12/2/2021 at 11:50 AM, akatar said:

Yes, i contacted them (benelux dealer) have to pay for it (is 5 weeks old!)

so trashed and dumped and never again, starting to hate this *abuse* compagny

Which dealer? 

[akatar 208]

@Sjekke benelux fibaro dealer

[Sjekke 87]

6 hours ago, akatar said:

@Sjekke benelux fibaro dealer

JDK?

[akatar 208]

@Sjekke

deleted

Edited December 7, 2021 by akatar

[akatar 208]

The negatvie post are about fibaro Poland and NOT the benelux dealer.

Poland can learn a couple of things how support should work.

[Amoscaceca75 0]

Hi, I have called two Italian dealers and no one knows anything about the delivery of broken devices to them.
How can I give the devices to someone who doesn't know about them?

 

Edited December 7, 2021 by Amoscaceca75

[K.Drozynski 107]

3 godziny temu, Amoscaceca75 napisał:

Hi, I have called two Italian dealers and no one knows anything about the delivery of broken devices to them.
How can I give the devices to someone who doesn't know about them?

 

Well in that case you really did more than we asked for, thank you for that.

You will still receive a functional device and when it comes to your broken Heat Controller we politely ask that you do not resell it to an unaware person.

[K.Drozynski 107]

4 godziny temu, akatar napisał:

The negatvie post are about fibaro Poland and NOT the benelux dealer.

Poland can learn a couple of things how support should work.

May I know in what way FIBARO Poland did not perform to your expectations?

 

[akatar 208]

you want it all in the open? or private message?

[SmartHomeEddy 896]

?

[K.Drozynski 107]

@akatar private message will be fine.

@SmartHomeEddy personally I prefer to go with this one...whenever I am the audience that is.

 

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[oajungen 5]

I have received a brand new Heat Controller today with UPS from Poland.

Thank you for this great service!

[Emperyan 1]

I also received new controllers.
They have 4.9 already installed. And with those Heat Controllers I have the problem that they show up as 6 devices (instead of 4) with 2x HVEC and 2x Temperature Sensor. Also in the General details the point External Sensor is  missiong - so I can´t check whether the controller is paired with the external sensor. I have paired them, but the heat controller does not show the temperature from the external sensor in HC3 as well.
 

Anybody experiencing something similar with 4.9 heat controllers?

Edited December 9, 2021 by Emperyan

[akatar 208]

I am not going for the valve, the first one that enters my serialnumber at fibaro will get a valve for free

 

 

 

 

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