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ISSUE 1 My Fibaro HC2 no longer has a Serial Number displayed in Recovery Mode, Configuration Tab and in the Fibaro Finder Home Center app. Obviously I know what it is, as its on the label underneath, but is there anyway I can re-enter it? - Step by Step if possible??? Perhaps that's why its not getting detected in the cloud for remote access too...? ISSUE 2 EVERY time I attempt to update the software from v4.180 to v4.530, I get the same 503 Error at the end and if I click Refresh, the error re-appears. If I choose Restart Services, it reboots the HC2 and does not complete the upgrade, still on the same version 4.180. It appears to be stuck in a Loop!! Any suggestions?? So frustrating....

I just received a brand new HC2 yesterday. I plugged it in and downloaded the Fibaro Finder software. It found my HC2 right away and I opened a browser to connect. The HC2 starts loading the page and almost immediately shows me a "503 Server Unavailable" page. I have tried rebooting it several times. I've started in recovery mode and reset the box to factory settings 6 times without any luck. It's only showing me 503 server unavailable . I tried to find a few different URL's to see if I could get past the problem, and I can load various php scripts, .js and .css just fine. I was even able to access /reboot.php and actually reboot the box, but it seems to be something wrong with the software. Is is possible to fix this or do I just have to return the box and get a new one? I've submitted an official support request, but I have no idea how long it will take to get a response on that one so I'm trying here aswell

Hi guys, who pleazzz will help me. For one week i'm stuck in an old version after a recovery. Now i'm stuck in version 4.056 and i want to have the last version 4.510. In this version i only can go to version 4.180 or an earlier beta 4.162. No matter what i choose, after the HC reboot, the ledbulb for updating flickers and you only see the screen in the last pic.. so it hangs, if i try to recover an backup i get a 503 screen Anybody know's a solution?

Good evening everybody, I am new to the Home Center 2. Before today I used a Raspi 3 with "Home Assistant" and I have quite a few z-wave devices, like the Fibaro Roller Shutter 2, Fibaro Motion Sensor and so on. Since the whole "Home Assistant" thing did not work out 100% with all z-wave devices (problems with Sensative Strips binary mode, Motion Sensor, z-wave USB stick crashes) and it is also pretty uncomfortable to configure, I decided to go the Fibaro Home Center 2 way. Since I am pretty impatient I ordered the Home Center 2 from Amazon prime-now same day and just got it delivered. After unpacking and connecting to the router I receive a "503 error - server unavailable". I rebooted everything and still the same. Things I tried: - empty caches, using different browsers and computers - recovery - even it should be on factory settings anyway - disconnect a couple of minutes from power - reboot Fritz!Box (using a 7590) I spent now 3 hours and I still have not seen any login screen. Very frustrating! Oh yes, the leds: the right 3 ones are on, the "update available" is blinking. Any ideas from someone beside sending it back to amazon? Regards, any help appreciated, Marc

Hola: A client asked Us for help when an error 503 appeared in his system. The firmware was 4.130. This issue came up 24 hrs before his deadline with his client ! We wanted to replace his HC2 so that we may continue to explore this issue but he insisted that he could re do all over the project, and then if the error came back he would send us the HC2. He tried to do recovery using the cloud backup but it didn´t help, here are some screen shots of the process when we help him. This was the 3rd time he tried recovery, he had tried with and without erasing the z wave network Whenever he asked for not erasing the Z wave network this is how the system looked afterwards . The system has over 50 z wave devices If he tried to recover the latest backup the error kept coming We believe that he did factory restore and the problem was Solved… Any light on the matter would be highly appreciated

Like many others here, I'm frequently plagued by periodic crashes and 503 errors. In my case, I noticed that the memory usage would increase dramatically, to the point where scenes would no longer run, and the web interface wouldn't respond. Only a restart would fix it. I traced it to what I can only think is a memory leak, and I have a suspicion that it's related to the Heating/Cooling Panels. It might be fine for a while, and then for a week or so, I'll get the memory leak problem occur again. I can't be 100% sure, but I'm coming to conclusion that this happens after I've updated the Heating Panel. So I wrote this scene to monitor the memory usage and to automatically reboot the HC2 if the usage exceeds a specified value. I also have it writing the memory usage values off to AllThingsTalk, so that I can see the history, like this: For more details of AllThingsTalk, then see this post: Topic 21656 (Recording Data to AllThingsTalk.IO) Disclaimer: Only use this scene if your system is generally stable but occasionally has a memory problem, otherwise you might send your system into a continuous reboot loop. Please use this scene at your own risk. Only use it if you know what you are doing. Memory Monitor.lua --[[ %% properties %% events %% globals fiveMinuteTimer --]] -- Scene : Memory Monitor -- Version : 1.6 -- Date Created : 16 May 2016 -- Last Changed : 16 May 2017 -- HC Version : Home Center 2 v4.080 -- Created By : Dave Harrison -- Purpose : To keep an eye on the memory usage. -- : When it increases beyond a certain limit, then send a message and reboot the machine. -- : Record data to allthingstalk.io -- Trigger : Triggered by the fiveMinuteTimer global variable --================================================= -------- Declaration: Local Variables --================================================= local debug = true local sourceTrigger = fibaro:getSourceTrigger() local currentDateISO = os.date("!%Y-%m-%dT%XZ") local memoryUsedLimit = 70 local notificationDevice = 266 -- Change this to the mobile device number to send the notification to local allThingsTalkClientID = "xxxxxxxx" -- Change this to your AllThingsTalk ClientID local allThingsTalkClientKey = "yyyyyyyyy" -- Change this to your AllThingsTalk ClientKey local allThingsTalkAssetId = "789b2783e3dfe27040c84833" -- Change this to the Id of the AllThingsTalk Asset that is being used to record the usage --================================================= -------- Functions --================================================= local function log(str) if debug then fibaro:debug(str); end; end local function errorlog(str) fibaro:debug("<font color='red'>"..str.."</font>"); end local function processResponse(response) local memory = response.memory if (memory ~= nil) then local memoryFree = memory.free local memoryCache = memory.cache local memoryBuffers = memory.buffers local memoryUsed = memory.used local memoryTotalUsed = 100 - memoryFree -- Send the memory utilisation to AllThingsTalk local requestData = {value = memoryTotalUsed, at = currentDateISO} local requestBody = json.encode(requestData) sendData(allThingsTalkAssetId, requestBody) if (memoryTotalUsed > memoryUsedLimit) then fibaro:call(notificationDevice, "sendPush", "HC2 memory utilisation is " .. memoryTotalUsed .. "%") errorlog("Memory utilisation is too high: " .. memoryTotalUsed .. "%") -- Reboot the HC2 HomeCenter.SystemService.reboot() else log("Free memory is: " .. memoryFree .. "% Cache: " .. memoryCache .. "% Buffers: " .. memoryBuffers .. "% Used: " .. memoryUsed .. "% Total Used: " .. memoryTotalUsed .. "%") end else errorlog("Memory usage not found in diagnostics API") end end local function processError() errorlog("Error calling diagnostics API") end function sendData (assetId, requestBody) local url = "https://api.allthingstalk.io/asset/" .. assetId .. "/state" local httpClient = net.HTTPClient({timeout=5000}) local httpHeaders = { ["Auth-ClientId"] = allThingsTalkClientID, ["Auth-ClientKey"] = allThingsTalkClientKey, ["Content-Type"] = "application/json", } httpClient:request(url, { options={ headers = httpHeaders, data = requestBody, method = 'PUT', timeout = 5000 }, success = function(response) if (response.status >= 200 and response.status < 300) then log(assetId .. ": " .. response.status .. " - successful") else errorlog(assetId .. ": " .. response.status .. " - ERROR") end end, error = function(error) errorlog(assetId .. ": " .. "ERROR") log(error) end }) end --================================================= -------- Main --================================================= -- Get the memory and CPU usage information response, returnCode = api.get("/diagnostics") if (response ~= nil and returnCode == 200) then processResponse(response) else processError() end If you don't want to mess around with setting up AllThingsTalk, then here is a second version without this functionality: --[[ %% properties %% events %% globals fiveMinuteTimer --]] -- Scene : Memory Monitor -- Version : 1.6 -- Date Created : 16 May 2016 -- Last Changed : 16 May 2017 -- HC Version : Home Center 2 v4.080 -- Created By : Dave Harrison -- Purpose : To keep an eye on the memory usage. -- : When it increases beyond a certain limit, then send a message and reboot the machine. -- Trigger : Triggered by the fiveMinuteTimer global variable --================================================= -------- Declaration: Local Variables --================================================= local debug = true local sourceTrigger = fibaro:getSourceTrigger() local currentDateISO = os.date("!%Y-%m-%dT%XZ") local memoryUsedLimit = 70 local notificationDevice = 266 -- Change this to the mobile device number to send the notification to --================================================= -------- Functions --================================================= local function log(str) if debug then fibaro:debug(str); end; end local function errorlog(str) fibaro:debug("<font color='red'>"..str.."</font>"); end local function processResponse(response) local memory = response.memory if (memory ~= nil) then local memoryFree = memory.free local memoryCache = memory.cache local memoryBuffers = memory.buffers local memoryUsed = memory.used local memoryTotalUsed = 100 - memoryFree -- Send the memory utilisation to AllThingsTalk local requestData = {value = memoryTotalUsed, at = currentDateISO} local requestBody = json.encode(requestData) if (memoryTotalUsed > memoryUsedLimit) then fibaro:call(notificationDevice, "sendPush", "HC2 memory utilisation is " .. memoryTotalUsed .. "%") errorlog("Memory utilisation is too high: " .. memoryTotalUsed .. "%") -- Reboot the HC2 HomeCenter.SystemService.reboot() else log("Free memory is: " .. memoryFree .. "% Cache: " .. memoryCache .. "% Buffers: " .. memoryBuffers .. "% Used: " .. memoryUsed .. "% Total Used: " .. memoryTotalUsed .. "%") end else errorlog("Memory usage not found in diagnostics API") end end local function processError() errorlog("Error calling diagnostics API") end --================================================= -------- Main --================================================= -- Get the memory and CPU usage information response, returnCode = api.get("/diagnostics") if (response ~= nil and returnCode == 200) then processResponse(response) else processError() end The scene is triggered every 5 minutes by a global variable. See Topic 24789 (Simple Timer/Scheduling Scene) or Topic 23510 (Main Scene for Time Based Events Control) for examples of how use a timer global variable. The scene is currently set to reboot when the memory usage exceeds 70%. There is still the possibility that if the memory usage is increasing at a very high rate, then the HC2 will crash before the scene next runs. So setting it to 70% seems to be low enough to catch most instances. Do not set this to a low value otherwise your HC2 might go into a continuous reboot loop. Take a look at your normal RAM usage in the Diagnostics Panel and use a value higher than this. You will need to change the line of code that specifies the Mobile Device Id which should receive the notification message when the memory limit is exceeded. You can find the device id from the API. Enter the following URL into a browser: http://<HC2 IP Address>/api/iosDevices This will return a list of the mobile devices and you can select the appropriate one. You'll also need to assign the correct values to the AllThingsTalk ClientID, ClientKey and AssetId if you're using the first version of the scene. You can get all these values from the Maker pages of AllThingsTalk.com.

What is HC 503? I tried to restore the factory and then, can go in, and then restore the backup data, into the time or 503. Press the Restart services request to fill in the account password, did not respond after filling out

Hello, Out of almost nothing my HC2 started to crash and shows 503. This is happening everytime I make a Change and push save:-( this has never happened before, it has been running very stable with the latest firmware ver. 4.120 since it was available. I have to reboot to get it back online:(( any ideas?

On brand new HC2 4.056 i have got "503 Server Unavailable" page on first boot. I tried many different solutions: - reboot by power button; - reboot by detach power plug; - restore to factory default state from the recovery mode; - change the browser (Firefox, Safari); and all combination of this one. I was found this topic and was very upset - looks like only need to replace the device. But I found that the API (http://HC2_IP/docs) is fully functional. For example, GET /settings/info and other methods. So the base system works fine. Thus, the chances of a solution to the problem is. After several hours of search (thanks to Google) and meditation - a solution was found: 1. Authorize in system (we remember that you need to use default account "admin" with password "admin") via the API (http://HC2_IP/docs) by calling any method of the API, which requires authorization. For example, by pressing "TRY IT" on method GET /settings/network. Do not close the browser window!!! 2. After the successful authorization (we saw proper network info) IN THE SAME BROWSER WINDOW AS IN STEP 1 enter in browser's adress line: http://HC2_IP/services/startUpgrade.php 3. IN THE SAME BROWSER WINDOW AS IN STEP 1 and 2 enter in browser's adress line: http://HC2_IP 4. You should see the process of updating the system. Upon its completion and restarting the system, the error "503 Server Unavailable" no longer appears.

So, this error is present since more version, and already in 4.091. It is the 503 error but only for interface display, not for the service. We are a lot of people having that : You are connected to your interface, for me in French, for example in module part, and you have the 503 error but only half a second and you are automatically reconnected but always in English and on first page of the interface. When you are working on a VD code button, it sucks... Any idea or possibility of correction ?

I'm currently stuck in a never ending 503 after I deleted some virtual devices and the netatmo plugin. Any tips on how to possibly fix this? (if already mailed support but I'm afraid that will take a while).