cloud connection down?

[jur.ko 7]

Hi!

 

I cannot connect to my HC3 devices through cloud anymore. App fails and also web connection through home.fibaro.com fails. Is anyone else experiencing issues?

[A.Socha 133]

yes all country on this one region forwarded have problem, we're checking what happened, restart will make it alive but we want know why it stoped

[Vinodh 0]

On 2/3/2023 at 11:01 PM, djefmo said:

Yes, well.. I have similar issues with HC2. Local and cloud down. 

Same in India as well

4 minutes ago, Vinodh said:

Same in India as well

Just now it is up in India

[GasDeKu 2]

Hi,
obviously also in Italy we have the same problem.
My wife has an account without the installer option and with the vpn it also works from the outside.
Mine, however, is no way.
This afternoon seemed to go better, yes, it took much longer than normal, but it connected. But I keep seeing that the tablet in the living room often still goes searching. I guess there is still something to fix.

 

[Hallamnet 17]

Backup in the UK with working Alexa. Thanks Fibaro for working throughout the day and nigh to get this back up and running! 

[pvandamcom 1]

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My Netherlands based HC2 is fine, my Austria based HC3 is not (while local access on is OK).

Rebooting the HC3 doesn't solve it (yet).

[In cerda 0]

Romania based HC3 is still oflline...

Romania based HC3 is still oflline...

[Christosp87 0]

Greece🇬🇷 is down again...

Worked for a few hours...

[Tosha 0]

The same from Estonia/ HC 2, no option to control from mobile APP (Uebii.app/Android). Service is down for 3 days already.

[A.Socha 133]

26 minut temu, Tosha napisał:

The same from Estonia/ HC 2, no option to control from mobile APP (Uebii.app/Android). Service is down for 3 days already.

can you go to home.fibaro.com and check do you see your hc2 online?

[Christosp87 0]

Yubii still down in Greece 🇬🇷 

 

 

 

[Tosha 0]

1 hour ago, A.Socha said:

can you go to home.fibaro.com and check do you see your hc2 online?

Offline, like below (the same after restart) :

Please login or register to see this image.

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[A.Socha 133]

9 minut temu, Tosha napisał:

Offline, like below (the same after restart) :

Please login or register to see this link.

its got internet if yes please contact with our support we will check reason

[petervanderpol 2]

Netherlands here, Fibaro hc2.

 

- Fibaro apps work, had to move from Yubii back to Fibaro. But wife's phone just worked fine.

 

- integrations, with for instance Google Home, don't work yet. Can anyone confirm?

 

 

 

 

 

 

[Remi 11]

I cant acces my HC2 from the portal either.

 

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Not sure if its country related, but i'm from the Netherlands.

[speedoxx007 31]

58 minutes ago, Remi said:

I cant acces my HC2 from the portal either.

 

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Not sure if its country related, but i'm from the Netherlands.

 

This has been working again for me in Switzerland since yesterday. If the problem still exists, try to restart the HC2 locally. After that this should work again. For me it was like this with my Spare HC2.

[Remi 11]

1 minute ago, speedoxx007 said:

 

This has been working again for me in Switzerland since yesterday. If the problem still exists, try to restart the HC2 locally. After that this should work again. For me it was like this with my Spare HC2.

Thank you for your reply.

At the moment i am at work. I will try it out later today when i come home.

[A.Socha 133]

 Most of the counties again in EU on final servers - so speed should be better like before fault

[Christosp87 0]

13 hours ago, A.Socha said:

 Most of the counties again in EU on final servers - so speed should be better like before fault

 

 

 

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[petervanderpol 2]

19 minutes ago, Christosp87 said:

 

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I've had this message too,in HC2 it is easily solved by going to users and click "synchronize access"

 

 

 

All, integratio with Google home doesn't work yet, is that correct??

Edited February 7, 2023 by petervanderpol

[Christosp87 0]

I did synchronization, without success..