cloud connection down?

[jur.ko 7]

Hi!

 

I cannot connect to my HC3 devices through cloud anymore. App fails and also web connection through home.fibaro.com fails. Is anyone else experiencing issues?

[Dudu1980 0]

Same! Hungary! HC3L

[SYSMANFIBadb 0]

hier ook belgium HC2 4.630 & HCL4.630 cloud + mobile down  Local ok

[Ulf100 4]

Same! Germany! HC2

 

[LucaPp 0]

down here as well

[Rauti 0]

Both HC2 in Brazil and HC3 in Europe - no access via cloud (local working)

[Andrey_G 0]

Same! Prague, HC3

[Rauti 0]

Workaround for these situations: free subdomain, port forwarding in router for HCx and virtual device /scene updating IP with subdomain provider regularly...

[MrMcRush 0]

Same here! 🤨

[djefmo 7]

2 hours ago, A.Socha said:

can you post printscreen?

Here, the local network (lokaal netwerk) is switched on. Is there any other location I can check? Thanks 

Please login or register to see this attachment.

[A.Socha 114]

I apologize for the problems, I have received, so far, a message from the provider that they are repairing and that unfortunately it will take a few more hours to repair

@djefmo in Yubii app when you logout you will have option to connect offline by entering IP adress

[Geosave 0]

Same here with HC2. If you try to reconfigure the Alexa integration you get an error as well.

 

[Sankotronic 2,206]

Had to break window to enter the house since mobile app lost connection to the HC2. 😪

 

 

 

 

 

Nah, JUST KIDDING 😂 😂

 

Everything works great except remote connection

[A.Socha 114]

4 minuty temu, Sankotronic napisał:

Had to break window to enter the house since mobile app lost connection to the HC2. 😪

 

 

 

 

 

Nah, JUST KIDDING 😂 😂

 

Everything works great except remote connection

 I almost got heart attack

[Michel88 0]

Me too

[speedoxx007 29]

Cloud down home.fibaro.com but with reverse proxy with my own subdomain and https it works fine 😀 

[Bork 0]

3 minutes ago, speedoxx007 said:

Cloud down home.fibaro.com but with reverse proxy with my own subdomain and https it works fine 😀 

Care to elaborate about this workaround? 

[djefmo 7]

29 minutes ago, A.Socha said:

I apologize for the problems, I have received, so far, a message from the provider that they are repairing and that unfortunately it will take a few more hours to repair

@djefmo in Yubii app when you logout you will have option to connect offline by entering IP adress

I found the option. The only issue I have then, is that while I'm typing in all my details, the app suddenly tries to load via cloud.. leading to a time-out. 

So it appears that occasionally it has a brief connection, it automatically tries to load via cloud and then drops the connection again.

 

Hence, I gave up trying to connect via mobile. Logging in locally via my browser is the only working option so far.

 

Good luck restoring the cloud connection! 

[SYSMANFIBadb 0]

30 minutes ago, A.Socha said:

Mijn excuses voor de problemen, ik heb tot nu toe een bericht ontvangen van de provider dat ze aan het repareren zijn en dat het helaas nog een paar uur zal duren om te repareren

@djefmoin de Yubii-app heb je bij het uitloggen de mogelijkheid om offline verbinding te maken door het IP-adres in te voeren

Top THX mobile app local IP-adres ok *****

[JLT007 3]

Same in Belgium with HC3

Yubii is down too 😒

 

Russians hack ? 🤨

[Guest JeanOchmann]

Same here with remote connection. 

Offline/local connection is working.

Hc2