cloud connection down?

[jur.ko 7]

Hi!

 

I cannot connect to my HC3 devices through cloud anymore. App fails and also web connection through home.fibaro.com fails. Is anyone else experiencing issues?

[irekk 4]

You're on AWS based on DNS records for home.fibaro.com. There's nothing reported on

Please login or register to see this link.

. Amazon support should already help you with settling infra issues. You can also get information about issues for yourself.
 

> Unfortunately, we did not receive precise information about the cause of the problem or the time they need for repair.
I hardly believe that. Unless you don't have AWS support and your cloud engineers are on weekend mode

I wonder if you'll ask your clients to change passwords 😎

Edited February 4, 2023 by irekk

[foreveratari 0]

Same here, in Poland. Cannot connect via internet. 

[flamalex31 0]

Same here, in France. Cannot connect via internet. 

 

push notifications with user ID and user telephone no longer work as a result.
we would have to find an alternative for the pushes.
concerning access via the external, it is necessary to pass, 
for me by a port redirection on router towards my synology and that works. 
it remains to find a solution to do without the cloud for pushes.

Please login or register to see this code.

Edited February 4, 2023 by flamalex31

[A.Socha 114]

About provider, We use in Asia and south america Azure. They got problem 2 weeks ago, there was lack of information but critical infrastructure was working in 2h and full fix was in 6h

[A.Socha 114]

19 minut temu, irekk napisał:

I wonder if you'll ask your clients to change passwords 😎

We will dont need do it because our database of users are on AWS in Ireland and it's working

 

Our problem is with provider in Warsaw

[SDeath 66]

10 minutes ago, flamalex31 said:

Same here, in France. Cannot connect via internet. 

 

push notifications with user ID and user telephone no longer work as a result.
we would have to find an alternative for the pushes.
concerning access via the external, it is necessary to pass, 
for me by a port redirection on router towards my synology and that works. 
it remains to find a solution to do without the cloud for pushes.

Please login or register to see this code.

I have moved all my push messages over to Pushover years ago, best decision ever. Always reliable message delivery. 

[jhurtadorojo 0]

Same here in Spain, no connection to the cloud. If you ask me, there is clearly an opportunity for improvement regarding the notification process to the registered users about the outage. if the root cause is a cyberattack, the sooner we know, the better. I am a little disappointed to say the least.

[krza 3]

2 hours ago, Sankotronic said:

 

Are we ready to monthly pay some amount of money to keep this redundant data centers running.

Do not forget that data centers uses lots of power and needs educated staff to keep it running!

That is definitely not for FREE!

 

Nothing on this 🤬 world is for free. Word "free" exists only in people heads who do not understand

and see world beyond their noses. Usually those people think "why I should pay anything when I can

get it for FREE, or I'm entitled to have it for FREE". 🤬

In principle you are right. But the pricing is not the decision of the customers but of the provider. And if the provider talks to big it´s their fault. In my opinion they clearly do, especially Yubii.

 

On the other hand I have paid almost 400 Euros plus over 70 Euros German tax for the Yubii box which might actually cost 10 or 15 Euros. Okay, this includes a margin for the installer and shall also cover the development. But at the end the rest of the money should be enough for a few years of free service, and secondly the development aspect can actually be ignored based on the quality which is provided.

[irekk 4]

24 minuty temu, A.Socha napisał:

About provider, We use in Asia and south america Azure. They got problem 2 weeks ago, there was lack of information but critical infrastructure was working in 2h and full fix was in 6h

To be professional, you (and I really mean Fibar Group and not you as a person) still should have a status page and provide updates to your customers. I'm happy that you use cloud service providers, but it's still not solving the problem that your architecture is not enterprise.
I'm also happy that you have DBs somewhere else, but it doesn't mean, that if any piece of your infra have been breached, someone didn't accessed storages.

Good luck with fixing issues. I know how crappy it is to deal with such crap on friday night/saturday morning.

Edited February 4, 2023 by irekk

[krza 3]

Regading switching to the local environment ... I  only know the Yubii box but there it´s a mess. I am an end customer "only" but actually kind of experienced with IT and stuff. However, it was not easy, and I currently don´t exactlyremember how to get over to the local access. Especially because it required to be in the same network which is difficult because the PC is not on Wifi but Ethernet and the smartphones are on a different Wifi. And even if it would be feasible for an experienced user ... how shall I tell "regular" users what to do? It´s impossible. It starts with the fact that system updates are not possible through the cloud connection. A regular user will never drive any update because he or she simply does not find out how it works.

 

I read above that other products more or less automatically or at least seamless switch between local and cloud. This should ... no shall be a main feature of every solution.

Edited February 4, 2023 by krza
typo corrected

[A.Socha 114]

2 minuty temu, irekk napisał:

To be professional, you (and I really mean Fibar Group and not you as a person) still should have a status page and provide updates to your customers. I'm happy that you use cloud service providers, but it's still not solving the problem that your architecture is not enterprise.
I'm also happy that you have DBs somewhere else, but it doesn't mean, that if any piece of your infra have been breached, someone didn't accessed storages.

Good luck with fixing issues. I know how crappy it is to deal with such crap on friday night/saturday morning.

Thank You we got status page but was take down  it was on others servers from this same provider

 

Yes you got right, but we need reason from our privider. Good thing is that on remote access we dont keep any users data. It allow hubs to connect and forwart traffic to mobile phone, nothing is stored there

 

I got info that Italy should work, Netherlands should be starting too

[A.Socha 114]

8 minut temu, krza napisał:

Regading switching to the local environment ... I  only know the Yubii box but there it´s a mess. I am an end customer "only" but actually kind of experienced with IT and stuff. However, it was not easy, and I currently don´t exactlyremember how to get over to the local access. Especially because it required to be in the same network which is difficult because the PC is not on Wifi but Ethernet and the smartphones are on a different Wifi. And even if it would be feasible for an experienced user ... how shall I tell "regular" users what to do? It´s impossible. It starts with the fact that system updates are not possible through the cloud connection. A regular user will never drive any update because he or she simply does not find out how it works.

 

I rad above that other products more or less automatically or at least seamless switch between local and cloud. This should ... no shall be a main feature of every solution.

I'm sorry, but I can't agree with you.

 

Have you ever seen a phone update without a user somewhere far away, there may always be a reason that will force e.g. a power restart, and you won't do that 500km from the HUB

Experienced users probably handled problem using VPN or local connections, but not everyone has the knowledge and skills, so we are trying to get the service back up and running as soon as possible

 

Of course, we will want to improve the switching from remote to local connection in our application

[Acko 0]

Same here. Started yesterday no remote/cloud connection, only lokal true PC.

lokal update works fine, but the issue’s is still in the cloud provider server.

[Christosp87 0]

Hi, in Greece we have problem too.

 

 

 

Yubii app also Not working..

 

 

 

 

[SmartHomeEddy 878]

Working again in The Netherlands 👍
 

 

 

Edited February 4, 2023 by SmartHomeEddy

[U-B74 2]

Thanks for the update. I can confirm, The Netherlands is working again (a little slower, but working!)

 

 

[ErikP 5]

over here also Netherlands, not working yet....

[steffo007 1]

It is down in Sweden as well

Luckily I have my HC3 linked to Home Assistant, so I can control remotely from that app

I also have scenes and push notifications on Home Assistant so the biggest problem at the moment is that google home doesn't work on fibar connected devices

Edited February 4, 2023 by steffo007

[Wimjanse 15]

Not working yet in the Netherlands, at least, not on my KPN/xs4all connection

[A.Socha 114]

26 minut temu, andreacalabretta napisał:

Salve a tutti ,

Translator mode

potete inoltrare le e-mail che avete ricevuto?

L'amministratore delegato del provider ci ha detto che il motivo è un difetto dell'hardware.

7 minut temu, Wimjanse napisał:

Not working yet in the Netherlands, at least, not on my KPN/xs4all connection

Propably DNS need more time

 

Got information from CEO of provider that the reason is HARDWARE FAULT