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Found 15 results

  1. When I tried to include a new device (a Sensative Strip), the HC2 responded by displaying the message "Requesting neighbours, please wait" every 5 seconds. The device was not included. I have been through this twice now, once with "Network wide inclusion" checked, the other without. The only way to terminate the loop is to restart the HC2. What is going on? My software version is 4.600. I re-meshed the entire network between the first and second attempt, to make sure that the z-wave mesh is OK. What else can I do?
  2. Hello I need help with the integration of a Danalock V3, this fail on a specific HC3, works on another. Fibaro support did a reprogram of the zwave chip but it was still failing... now they asked a factory reset of the HC3 (to reset the encryption key) and reconfigure manually everything, the backup is not an option as it contains the encryption key. Before going to this option (3 days work) I poll the community to see if similar problem was found and what are the alternatives to solve it without a complete manual reconfiguration. The integration in secure mode of a Danalock V3 (fw 0.16.1) on HC3 5.061.36 (beta) failed partially. The pairing with the HC3 is done at 1m. The device is recognized, see the log below. However the configuration didn't happen no parameter template loaded. I tried the exclude/include process several times without better results On another HC3 the inclusion is successfull with only one "Requesting neighbours, please wait..." ----------------------------- [25.02.2021] [09:36:09] [TRACE] [ZWAVE]: Home Center in learning mode [25.02.2021] [09:36:28] [TRACE] [ZWAVE]: Adding devices complete [25.02.2021] [09:36:33] [TRACE] [ZWAVE]: Home Center in learning mode [25.02.2021] [09:36:53] [TRACE] [ZWAVE]: Device added [25.02.2021] [09:36:53] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:36:58] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:03] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:08] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:13] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:18] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:23] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:28] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:33] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:38] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:43] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:48] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:53] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:37:58] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:38:03] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:38:08] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:38:13] [TRACE] [ZWAVE]: Requesting neighbours, please wait... [25.02.2021] [09:38:15] [TRACE] [ZWAVE]: Requesting neighbours done. [25.02.2021] [09:38:15] [TRACE] [ZWAVE]: Add node status protocol done [25.02.2021] [09:38:16] [TRACE] [ZWAVE]: Adding devices complete [25.02.2021] [09:39:28] [TRACE] [ZWAVE]: ID 273: Device configuration finished Thank you for your help
  3. knuth

    NWI

    For devices that support Network Wide Inclusion (NWI), is there any reason not to use NWI when they are included? As most new devices are Z-Wave+ (or at least support NWI), I would think that NWI should be the default method when including a new device.
  4. Hello, Today I received my brand new HC3 to replace my Homey Pro that has terrible z-wave performance. I unpacked and installed according to the setup steps. Software updated to 5.021.38. I excluded a Qubino Flush Dimmer from Homey and tried to add the device to HC3. The console shows HC3 going into learning mode but adding the Qubino (3 x switching) failed. Factory reset the Qubino and tried again with auto-inclusion and then again "normal" inclusion. No joy. Unpacked a brand new Fibaro Dimmer 2 and tried to add the device. Again, HC3 goes into learning mode but device is not added... HC3 shows nothing being wrong, Z-wave diagnostic show green "fully configured", also after I did a z-wave network reset. Z-wave version 4.33. Can anyone show this (still) inexperienced Home Center owner the way to a solution? Many thanks,
  5. Dear all, I have 4 FGK-101 sensors that cant be included any more. They were wrongly forcefully excluded and now i have tried to reintegrate them, tried to exclude them again and also tried reset several times with no luck. Anyone that have suggestions on how to save them? Best regards, Daniel
  6. In the manual for the Switch 2 (and other devices; I am using the Switch as an example) installation is described with the following steps: Connect wires in wall box Turn on mains voltage Add (include) the device in the network etc. For step number 3 the manual states: "Place the Switch 2 within the direct range of your Z-Wave controller". At this point, both controller (HC2) and device (e.g. Switch 2) are more or less fixed in their locations. The switch is literally fixed to the wires in the wall box. The controller is active, connected to an outlet, and cannot easily be unplugged and restarted near the switch. Several other devices may already be included in the network, some of them presumably acting as repeaters. How do you handle this practically if the switch and controller locations are far apart? What is considered the direct range in a single story house? 3 meters? 20 meters?
  7. Hello, I have many Fibaro Wall Plug (2500W) devices (they were connected to another z-wave network, connected to another z-wave controller. The old controller is dead now.) and when I’m trying to add (include) any of this devices to my new Home Center 2 controller, I have a problem with it. The log: [14:25:36] Home Center in learning mode [14:25:38] Device added [14:25:40] Add node status protocol done [14:25:40] Adding devices complete [14:25:40] Adding devices complete [14:25:54] ID 45: Set association for group 1 [14:25:54] ID 45: Received association report from group 1 [14:25:54] ID 45: Set association for group 2 [14:25:54] ID 45: Received association report from group 2 [14:25:54] ID 45: Set association for group 3 [14:25:54] ID 45: Received association report from group 3 [14:25:54] ID 45: Set association for group 1 [14:25:54] ID 45: Received association report from group 1 [14:25:54] ID 45: Set association for group 2 [14:25:54] ID 45: Received association report from group 2 [14:25:54] ID 45: Set association for group 3 [14:25:54] ID 45: Received association report from group 3 [14:26:17] ID 45: Device configuration finished And after that I see what 2 devices are included (why not one?) and with strange status: Not configured. See screenshot. If I try to switch off or switch on the device - it works. I have tried to reconfigure this device but no luck: Reconfiguration Failed. See screenshot. I have tried to reset the device like in this instruction https://manuals.fibaro.com/wall-plug/. Insert the device into a socket Press and hold the B-button Wait for the visual indicator to glow yellow Release the B-button Press the B-button again, briefly Successful reset will be confirmed with the visual indicator changing colour to red Visual indicator and Wall Plug’s relay will turn off It resets successfully but the problem repeats when I try to add (include) the device. After all I restore my controller from backup. I’m trying again and again but the problem is still persist. Only 1 form about 15 Fibaro Wall Plugs is connected correctly now. Please, help me with it. What should I do?
  8. Always when I include the Aeotec range extender it stays unconfigured . Any ideas?
  9. Hi, I'am new to the Fibaro community so first of all: hi! I’m having problems with pairing my shutter FGR222 to Fibaro home center. I already searched for similar problems, but no solutions yet. Hopefully you can help me. When I put my HC2 in learning mode and press the “B-button” for three times nothing is happening. What I tried: Switch connected to the s1 input pressed for three times -à nothing happens Only connect supply voltage and press B-button for three times à nothing happens I bought this device second hand so it could be the device is broken. Is there a way to check this? Some additional information: Home Center is next to the FGR222, so it’s in range. (I can connect to a motion sensor) When I press the B-button longer à first I get a blue light, after a few seconds it gets green. No other colors after that. According the manual it should reach other colors. Hopefully someone can help me. Thank you in advance. Emiel
  10. Hi, I am having a problem with the inclusion of my Dimmer 2 module (FGD-212 v3.5 ) into the Z-Wave>Me system, using a Razberry module (unfortunately, I don't use the Fibaro HC). Everytime I try to include the Dimmer, I get the error message "Inclusion takes a long time to start up.". I tried several inclusion menus: Add Device -> Fibaro -> Dimmer 2 v3.4 -> Start inclusion Add Device -> Add new Z-Wave Device and identify automatically -> Start inclusion Switching to the Expert-UI -> Network -> Control -> Start inclusion (Safe mode and normal mode) After activating the inclusion process in the Z-Wave interface, a red LED is flashing on the Razberry module. I then pressed the B-Button three times (within approximately 1 sec.). I also tried to include the dimmer using the switch. Unfortunately, none of the above described methods worked. I also did a reset on the dimmer - but it didn't change anything in the inclusion process. Both devices use the "EU-frequency". Any suggestions what can cause the inclusion problem?!
  11. Hi all, I have just installed a new HCL and am switching over from Zipato. Question is, do I need to go and exclude all my devices from the Zipato network before running inclusion with the HCL? Or, will triggering each device into inclusion mode, and the HCL into inclusion, automatically add the device to the new HCL and unpair it from the zipato network? Thanks!
  12. Hi, I can´t include my FGS223. I use a AEOTEC Gen5 USB Z-Wave Stick on Synology DS. I´ve still included 24 Nodes (Danfoss LC13, Fibaro Smoke Detectors Rev2, Fibaro Roller Shutter and another FGS 223). They all work fine. I reseted the FGS223 in the Menu (yellow light, tapped the B-Button). The inclusion neither work with the Aeotec at the Station (distance about 3 Meters, 1Floor up, the other FGS223 included fine about 6 Meters and 2 Floors), nor with the Stick in Hand and using it manually directly to the FGS223. Any suggestions what i can do else? Regards Ernstl
  13. Dear All Here is a feedback of my last inclusion/exclusion for doors sensors from Fibaro (FGK) I had 2 FGS that were not communicating with my HC2. Why, I don't know because they were working since many months !!! So I tried soft reconfiguration without positive results. I decided to exclude them and include them again. I'm always affraid with inclusion/exclusion with FGK First FGK. I succeeded to exclude it. Then I tried to include it. First inclusion, I had a cardboard box recognized as a simple fibaro zwave device. Not a door sensor. So I decided to exclude it. Successfull. I included it again. Same result but with ID = 0 !!! very strange. So I excluded it a third time to avoid future issues. Successful. I included it again and it was the good one. I had a fibaro door sensor. So it took me about 1 hour just for excluding/including a single FGK For my second FGK, it is globaly the same. During exclusion, I saw that and other ID was excluded. I had to know now which device has been deleted (it is not my FGK) So to conclude, after several years of existence, I do not understand why such basic process is not shielded and more reliable !!!! The question is open... Thanks
  14. 1167 Hi everyone! I had to do a system recovery after HomeCenter2 halted all operation completely (reboots etc. did not help). Now the system has lost knowledge of all moduls in the house. I tried to reset the moduls as explained in the user guide I found online on fibaro pages (e.g. press B-button 14sec). No success. I tried to exclude/include the moduls by pressing B 3x quickly while system is in learning mode. No success. I tried to cut power prior and put it back on prior to trying above steps. No success. What do I have to do to include the moduls (dimmers, roller shutters, relay switches)? They are from 2009 as the previous owner of the house told me (maybe the functions were different than of today's versions?). All the NEW moduls I bought these weeks can be included without problems. So it seems to be a problem with the fact, that the older moduls kind of HAVE a setup/inclusion stored in their memory(?) Any ideas? Thank you so much! Frank
  15. Hello, I got my HCL and one FGR222 module (roller shutter 2) last week. I did HCL basic setup easily (general setting and rooms creation) but I didn't success to include my FGR222 module. So here is what I've done and the result I got : - I set HCL to learn mode from the interface (by clicking "add" button into "add/remove device panel) - I connected the power supply on FGR222 - On HCL interface, I saw a log meaning inclusion is in progress. Here is the log (sorry it's in French) [22:57:15] Home Center en mode apprentissage [22:57:23] Module ajouté [22:57:24] Ajout du protocole des noeuds terminé [22:57:24] Ajout des modules terminé [22:57:24] Ajout des modules terminé [22:57:31] ID 6: Received association report from group 3 [22:57:32] ID 6: Received association report from group 3 [22:57:32] ID 6: Set association for group 1 [22:57:33] ID 6: Received association report from group 1 [22:57:33] ID 6: Set association for group 2 [22:57:33] ID 6: Received association report from group 2 [22:57:34] ID 6: Set association for group 3 [22:57:34] ID 6: Received association report from group 3 [22:57:35] ID 6: Set association for group 1 [22:57:35] ID 6: Received association report from group 1 [22:57:36] ID 6: Set association for group 2 [22:57:36] ID 6: Received association report from group 2 [22:57:36] ID 6: Set association for group 3 [22:57:37] ID 6: Received association report from group 3 - I wait few minutes but as nothing happened, I clicked on "close" button - Then I got again turning balls I let it turned more than 15 minutes and it still the same. So I reboot HCL by pushing power button. After reboot completed (3 leds on) I tried to connect to HCL and I got error 503 (server unavailable). I had to use factory reset option to get it working back. I made this operation about 10 times and always the same. Between my HCL and FGR222 there is less than 1 meter and I tried this operation by using automatic or manual inclusion but the result is always the same. At each time, I must reset FGR222 memory to get inclusion "working". After looking on internet, I saw during normal inclusion that some parameters must be received by HCL from module but not in my case. So please, could you tell me what's wrong? P.S : the z-wave led is never on on my HCL, even during inclusion, is that normal? Thanks in advance.
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